QA Engineer / Technical Leader

David Penfield

z146ir@r.postjobfree.com

Quality Assurance Engineer

An experienced Technical Leader / Test Engineer with an extensive background in software and hardware test engineering, test automation, quality assurance, process development, telecommunications and computer technology.

Highlights:

Test Engineering / Leadership

- Improved process quality and efficiency with automation.

- Extensive experience with automation tools, SilkTest, Test Director, C++, Perl and shell scripts.

- Created extensive test plans from design and product specifications, industry standards and best practices.

- 15+ years of Software Quality Assurance experience.

- A prove leader of technical personnel working in an international organization.

- A versatile team player.

Quality Assurance

- Formally trained in ISO9000 & CMMI quality methods.

- Experienced in AGILE and Waterfall SDLC.

- Streamlined processes and improved quality of output.

- Drove problem corrections cross-functionally.

- Analyzed project progress and summarized it efficiently in compact reports.

- Captured and documented problems observed during test cycles.

- Documented errors and verified corrections.

Professional Experience:

Test Engineering

* Created automated unit and regression tests using SilkTest, Test Director, C++, shell, TCL and PERL scripts that allowed development to produce high quality releases running on VxWorks, Windows, Linux (Red Hat) and Solaris platforms.

* Tested GUI based (client/server) administrative interfaces, written in JAVA, for media gateways (VxWorks based) and VoIP switching systems (Solaris & Red Hat). Developed test suites using SilkTest, Test Director, C and ProComm.

* Developed and maintained automated processes and software for QA test and final acceptance test in Computer Manufacturing.

* Experienced with network (TCP/IP, SIP, SNMP, SOAP, FTP…) and telecommunication (CAS, PRI, SS7, E1/T1…) protocols.

* Trained in SilkTest test case development and 4Test language programming.

* Collected failure data and helped developers resolve software and hardware problems quickly.

* Created and performed specialized load tests to analyze customer issues and demonstrate product reliability under load. Demonstrated 99.999% resource availability under full load.

* Measured test coverage in application software/firmware running on VxWorks, targeting test suite enhancements to improve code coverage.

Quality Assurance

* Developed a comprehensive software release process and coordinated numerous successful releases for international distribution.

* Reduced open defects by conducting meetings with multiple departments to prioritize them and schedule their correction.

* Completed ISO9000 / TL9000 Auditor training and participated in compliance preparation.

* Trained in CMMI, participated in an internal assessment and made recommendations to the executive staff for achieving CMMI level 2.

*

Sustaining Engineering

* Diagnosed and corrected design problems in CPU (bit-slice and Microprocessor), ECC memory, disk controller and I/O circuits.

* Tested and redesigned computer systems for FCC, Part 95 emissions compliance.

* Performed Design Maturity (DMT) and Design Verification Testing (DVT) on computers under development.

* Evaluated alternately sourced components for computer workstations and network servers.

* Diagnosed component failures and worked with vendors to correct problems.

Management

* Managed a team of Software QA Engineers and a geographically diverse team of Technical Writers working in a global environment. Coached QA Engineers, Technical Writers and mentored Junior Managers.

* Managed and allocated QA resources for product release and maintenance test cycles. Scoped and scheduled test cycles, then monitored and reported status to project teams and management staff.

* Implemented AGILE development methods in Technical Publications, while maximizing resources. Managed concurrent project using different process methods (AGILE and Waterfall).

* Maintained test documentation using MSWord and Test Director. Generated test reports from results stored in EXCEL and Test Director.

* Improved Customer Documentation quality by formalizing a review process, adding it to all project schedules as a formal milestone.

Other Professional Experience and Ability

* Highly skilled with Microsoft Office Suite, Front-Page, Project & Adobe Frame Maker.

* Able the read and create logic diagrams and electrical / electronic schematics.

* Excellent mechanical ability, able to read mechanical drawings.

* Experienced with Windows 7, Windows XP, Vista, Solaris, HP-UX, Linux.

* Improved product tolerance to greater than 10,000 volts of static electricity.

* Prototyped and debugged electronic circuits.

* Provided customer service to end users and personal computer retailers.

Additional Activities

* Secretary of the Fox Hollow Condominium Association, Board of Directors.

Professional History:

Nokia Siemens Networks, LLC – Chelmsford, MA 2006 – 2009

* Manager of Software QA and Customer Documentation.

Siemens Networks, LLC – Chelmsford, MA 1998 – 2006

* Manager of SQA.

* Sr. Software QA Engineer.

Summa Four, inc. – Manchester, NH 1993 – 1998

* Sr. Software QA Engineer.

Education:

Daniel Webster College – Nashua, NH

Bachelor of Science in Management & Information Technology (BSMIT), (program completion) 2011

Control Data Institute – Burlington, MA

Certificate in Computer Technology

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