Customer Service Manager

OBJECTIVE CUSTOMER SERVICE REPRESENTATIVE

SKILLS AND QUALIFICATIONS

• Banking Professional with over 10 years experience in commercial and retail banking

Office procedures

• Extensive experience in clerical and finance involved in administration and customer service with Masters degree in Psychology

• Commitment to superior customer service; always taking the time to understand customer requirements and meeting requests in a timely manner

• Exceptional problem solving abilities, calm upset customers using diplomacy and tact while adhering to company policies and procedures

• Good organizational, time management and prioritizing skills with high ability to achieve immediate and long-term goals and meet operational deadlines

• Highly adaptable, excellent team player and strong leadership skills with a positive attitude

1. Excellent communication, presentation and interpersonal skills with ability to deal with multi cultural environment

• Computer skills: MS Word, Email and Internet researching

• Languages: Fluent in English and Hindi

WORK EXPERIENCE

Bank of Baroda, India

Bank Officer Junior Manager Scale-1, 2010 – 2011

• Maintained, built and increased customer base and relationship

• Listened patiently and resolved client’s grievances

• Verified the routine data entries, opening and closing of accounts, bank guarantee, lockers and pay rolls

• Managed cash flow, analyzed data and prepared statements

• Processed loan proposal, referred loan applications outside branch manager limits to Regional office for approval, reviewed the loans and followed up for recovery

• Authorised tax entries and created required statements then send to main branch

Universal Teller, 2008 – 2010

• Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agree, and that accounts had sufficient funds

• Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips

• Entered customers' transactions into computers and issued computer-generated account statement or Pass-Book

WORK EXPERIENCE - continued

• Balanced currency, coin, and checked in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines

• Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents

• Counted currency, coins, and cheques received, by hand or using currency-counting machine

• Received and counted daily inventories of cash, drafts, and travelers' checks

Cashier-Cum-Clerk, Prior – 2008

• Made receipts and payments for customers, balance the cash at the end of the working hours and handed over to head cashier

• Exchanged soiled/mutilated currency notes, detected forged/fake currency

• Processed several account transactions, opening and closing of various types of bank accounts related to deposit, loan, bank guarantee, locker and pay cheque on the bank system

• Promoted bank products and services to customer to ensure they were well informed

• Compiled information and processed salary (pay roll) for staff and pension for retired staff

• Calculated and processed pension for central government, defense and state government retired employees

• Prepared and processed government tax payments through recommended forms

• Answered customers' questions, and explained available services such as deposit accounts, Loans, bonds, mutual funds and securities

• Referred customers to appropriate bank personnel to meet their financial needs

• Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes

• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit

• Executed wire transfers of funds

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master’s degree in Psychology

Bachelor in Arts

Lucknow University, India

Canadian LBA Language Benchmarks 7 (listening and speaking 6, reading 8 and writing 7)

Centre for Education and training – Mississauga, ON

Received awards at Regional/National levels - Hindi story-writing and creative writing competitions

REFERENCES-

AMALA MOOKERJI 647-***-**** **************@*****.**

SURJEET BHATTI 647-***-**** ***************@*****.***

Contact this candidate