Human resource/ recruitment

Mireille Riad

Tel: 613-***-****

********.****@*****.***

Education

**-** *** **** – MARCOM annual forum

www.marcom.ca

Strategic Marketing Workshop for Non for Profits and Public Sector

Was responsible of broadcasting the forum to the Marketing Manager using Twitter

Sessions : Rewiring the Marketing Mind Workshop – Strategic Social Media Engagement – Managing personal digital footprint-UnMarketing : Rethinking engagement online – Improving client experience – Crisis Management – Case Studies- Measuring Communication Success – Going beyond advertising – Leading the Marketing Change-Social Media policy – Secrets to measuring online impact – Segment Marketing – PR Communication

2010- Current Candidate for the CHRP Designation

(Expected - May 2013)

Human Resources Professionals Association of Ontario

2006-2010 Honours Bachelor of Commerce option Management

Telfer School of Management

University of Ottawa

Graduation date: April 2010.

Major Projects:

Project Management: Planning an event from beginning till end, of 6 month, its marketing, budget, communications, group conflicts, quality, and every aspect of the project.

Operations Management: Studying a major operations change, its aspects and its solutions.

Marketing: Drawing a strategic marketing plan for a starting firm.

2003-2006 Baccalauréat Français, Sciences Économiques et Sociales.

Grade: Mention Bien

Lycée Français du Koweït

Experience

Executive Services & Communications Coordinator 4 April 2012 - Current

Commissionaires National Office

(Headquarters that provides national oversight and support to the 17 Commissionaires Divisions)

• Support in developing and managing internal and external communication strategies, processes, and implementation tactics to support business objectives.

• Testing the website and the application forms functionality

• Working on Google Analytics

• Help draft recruiting strategies and directed advertisement to veterans recruiting

• Draft and implement the Social Media strategy, creating and maintaining a twitter, facebook and linked-in profiles.

Communication Officer and HR assistant 22nd January 2011 – 4 April 2012

Industry Canada

Ottawa,ON

Business information

• Deliver and disseminate Industry Canada's full range of business and consumer products and services, in both official languages, to all internal and external clients including business owners and all levels of government.

• Support Industry Canada's websites by providing internal and external clients with advice on the availability of consumer and business information as well as the most effective ways to research and access this information

• Analyze, interpret, and identify clients' business or consumer needs and recommend appropriate products and services to address clients' information needs, determine the appropriate course of action to resolve enquiries, and/or direct clients to alternative sources of information.

HR tasks

• Develop and execute recruiting plans.

• Work with hiring managers on recruiting planning meetings.

• Create job descriptions. Lead the creation of a recruiting and interviewing plan for each open position.

• Screen candidates

• Efficiently and effectively fill open positions.

• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

• Develop a pool of qualified candidates in advance of need.

HR Recruiter 12th August 2010 till 20th January 2011

Just Energy

Ottawa, ON

• Develop and execute recruiting plans.

• Network through industry contacts, association memberships, trade groups and employees.

• Utilize the Internet for recruitment, Goldmine, Taleo and all recruitment websites.

Administrative duties and recordkeeping. Responsible for preparation of offer packages for new hire

• Work with hiring managers on recruiting planning meetings.

• Create job descriptions. Lead the creation of a recruiting and interviewing plan for each open position.

• Efficiently and effectively fill open positions.

• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

• Develop a pool of qualified candidates in advance of need. Build networks to find qualified passive candidates.

• Research and recommend new sources for active and passive candidate recruiting. Post openings in newspaper advertisements, online, with professional organizations, and in other position appropriate venues.

Customer Service Representative 1st June till 12th August 2010

Davis and Henderson

Ottawa, ON

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

• Fulfill customer expectations in a manner that complies with policies, practices and procedures.

Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties

• In conjunction with on-screen customer information, identify customer's needs through customer contact while simultaneously reading/updating customer information on the system.

• Remain current on program and corporate products and processes.

• Participate in team huddles/committees

• Participate in continuous improvements, with focus on service excellence.

• Experience working with softwares : TS2, Insight, Credit Care iSolutions, RR donley.. and many more.

Project Officer 15th February 2010 till 15th May 2010 (FSWEP contract)

HRSDC, Government of Canada

Gatineau, QC

• Create a National Asset Management plan at the Head Quarter,

• Create a policy reference guide to asset management

• Communicating Project to Regions and getting approval

• Prepare a Policy guide for the project

• Set goals and gap analysis.

• Benchmarking

Administrative Tasks:

• Experience completing general administrative tasks

• Experience scheduling meetings and other activities

• Experience organizing and completing complex assignments under stressful conditions

• Experience interacting with senior management

• Experience staffing and recruiting for the team of asset management at the headquarter and at regions.

• Communicating with all regions to assure implementation of plans

• Create a guide to asset lifecycle management for all regions

References upon request

Contact this candidate