Technical Writer

Sanjay Srikonda*** Ocean Parkway, *G

Brooklyn, NY 112*****-***-****

********@*****.***

Profile:

* US citizen authorized to work in the US.

* Writer, trainer, business analyst, project manager, and support professional with 16 years of experience working for clients in the publishing, software development, legal, scientific, and financial industries.

* Repeatedly ahead of schedule and under-budget on numerous projects.

* Solid understanding of Web design and user acceptance testing.

* Have taught other professionals how to write more effectively.

Additional Information:During the 2004 - 2005 school year, taught high school level English Language/Literature in El Salvador, Central America, at the Academica Britanica Cuscatleca.

Experience:

Confidential Companies

8/2011 - Present

New York, New York

Technical Writer

* Create and administer documentation sites for both internal and external sites using Confluence wiki software* Write process and procedure documents for internal and external audiences based on interviews and user stories

* Writing specs and requirements with input from multiple audiences to user stories using Jira* Tested and documented new technology for both internal and external audiences to deliver ad-serving activity-based technology

* Writing marketing materials for sales team to educate internal staff as well as clients externally

Reason for leaving: End of contract

Reval.com

10/2010 – 8/2011

New York, New York

Senior Technical Writer

* Created and maintained product user guides, release notes, data dictionaries, white papers, installation guides, SOPs, and other product documentation working with business analysts, software developers, and financial engineers.

* Managed company wiki and blog sites to disseminate information to both internal and external audience.

* Worked with product managers and analysts to define the scope of the documentation content.* Maintained and updated company intranet product site.

* Coordinate and lead semi-annual release training sessions.

* Researched and recommended alternative methods for delivery of product documentation.

Reason for leaving: Documentation efforts moved overseas

International Securities Exchange

02/2010 – 10/2010

New York, New York

Technical Writer

* Responsible for developing and writing process and procedures manuals for Technology Member Services at a major financial exchange.

* Reviewed and edited corporate communications and technical writing by team members for clarity and consistency.

* Documented and reviewed requirements with product and project team members.* Distributed updates of key documents for developer and client firms.* Redeveloped current technical documentation in terms of content and style.

Reason for Leaving: End of Contract

Medidata Solutions, Inc.

11/2008 – 01/2010

New York, New York

Senior Technical Communicator, Team Lead

Worked for a software company responsible for creating a variety of documentation deliverables for the clinical trial healthcare industry.

* Created Quality System Documents (QSDs) such as, Standard Operation Procedures (SOPs), Work Instructions (WIs), Guidelines, and Templates to be used by various departments to be followed to validate software for release using a full Software Development Life Cycle (SDLC). *

All documentation is based around the Software Development Life Cycle (SDLC) to produce validated software products.

* Responsible for creating online help for various standalone and integrated software components using FrameMaker and RoboHelp.

* Taught other writers process for creating online help in a single-sourcing environment using FrameMaker as a source through both print and online outputs.

* Participated with teams to develop new and update existing software using Agile methodology.Reason for Leaving: Layoff

FJA-US, Inc.

11/2007 – 11/2008

New York, New York

Technical Writer

Worked as a technical writer in an insurance modeling software firm creating:

* Online help, user guides, API documentation, training materials for internal and external staff, marketing materials, Website updates, job descriptions.* Worked with internal development team to create new GUI interface standards for a new version of the software.

* Created user guides, training materials, installation instructions, upgrade hardware and software requirement documents customized by client.

* Used proprietary modeling software to create customized health plan models for specific clients.

* Used MadCap Flare, RoboHelp, Plone (for wiki generation and maintenance), and a variety of software to maintain company’s documentation needs.Reason for leaving: End of Project

Bear Stearns Securities Corp

5/2006 – 11/2007

New York, New York

Senior Technical Writer, VP

* Created online help, user guides, quick reference guides, marketing materials, and a variety of other materials using WebWorks ePublisher Pro.

* Trained other Technical Writers to use WebWorks ePublisher Pro, created workflows, internal training materials for documentation updates, and HTML style guides.* Created 70,000-word data dictionary for use across all internal and external applications to define all fields and table

structures with a single definition per field/table structure.

* Worked with subject matter experts in a variety of locations to create technical specs as well as end-user documentation and online help guides from a single source.Reason for leaving: Company takeover

CheckFree Investment Services

4/2005 – 5/2006Jersey City, New JerseySenior Technical Communicator

* Worked for a large financial trading group, documenting and creating online help for a Web-based java application Fixed Income, Equity, and Structured Products.

* Interviewed subject matter experts, developers, and business analysts to create training manuals, end-user guides, project plans, business process workflows, Oracle failover, redundancies, disaster recovery, business objects, and database objects.

* Updated existing enhancement and business specifications written by other business analysts and developers to address new and existing functionality.* Wrote javascript user manuals, technical release notes, Oracle extract procedures and troubleshooting guides.* Created online

help systems for java-based applications using RoboHelp Office.Reason for leaving: Company acquired

ICI/ADP

3/2001 – 2/2004

New York, NY

Senior Technical Writer

* Managed project of four technical writers to develop a Web-based online help system using RoboHelp Office (RoboHTML) for impact, an integrated, online securities trading system for the mortgage-backed industry.

* Project was completed ahead of schedule and under-budget

* Brought on board for expertise in software, project management, and training expertise.

* Created Dreamweaver stylesheets to format 1500-plus HTML files including creating Table of Contents, Index, and hyperlinks between HTML files for use in RoboHelp/HTML output.* Created advanced mathematical formulas using Microsoft Equation Editor.* Used SQL to perform

searches on database and queried structures for information on data structures.

* Worked with business analysts, development, quality assurance, and help desk to track documentation changes by version.

* Created Microsoft Access databases to track Taskcommon values (used to set functionality in the impact system).* Created Web-screen mockups using DreamWeaver and SnagIt to incorporate into Enhancement Specifications.* Worked with business analysts and development to

explain new software functionality to incorporate into enhancement specifications.* Maintained VSS (Visual SourceSafe) repositories for all documentation and source files to comply with Capability Maturity Model (CMM) standards.

* Wrote processes and procedures for converting and maintaining files from source to HTML/XML.

* Used Visio to create workflows, process architectural diagrams, and database schemas.* Trained Assistant Webmaster to use DreamWeaver, CSS, template design and updating.

* Involved in GUI (graphical user interface) Standards team.

* Trained business analysts and end-users in writing enhancement specifications, including basic grammar, form, style, and advanced technical aspects of application.

* Answered/prepared RFQs/RFPs/RFIs from technical standpoint for prospective clients.Reason for leaving: Left position to teach in El Salvador

InvestLink Technologies, Inc.

9/1999 – 2/2001

New York, NY

Technical Writer

* Created test procedure documents, test scripts, online help system, and training materials for Total ServiceManager (TSM), retire401k.com (Internet product), and VRU (Voice Response Unit) used by the Defined Contribution industry.

* Created all documentation using RoboHelp/HTML and MS Word.* Wrote/edited internal procedures documents such as client escalation procedures for client services.* Interviewed Q/A, client services, and programmers and created the following types of documents:

o Installation

procedures for the TSM, VRU, and Internet software

o TSM TradeLink documentation

o TSM How-To documentation

o TSM Context-sensitive screen- and field-level documentation

o Training documentation (used by the conversion and training groups)

o Marketing and sales documentation

for quarterly sales meetings

o Investor briefings

* Maintained Visual SourceSafe repositories to track documentation versions

* Used Visual FoxPro to update and maintain context-sensitive field-level help IDs

* Updated and maintained offsite disaster recovery procedures

* Updated and maintained InvestLink Electronic Library for internal staff* Trained internal staff on how to write processes and procedures* Answered RFQs/RFPs/RFIs as necessary from prospective clients and vendors

Reason for leaving: Company acquired

DoubleClick 9/1998 – 9/1999

New York, NY

Technical Writer

Through interviews with engineering, customer support, and various sales divisions, used FrameMaker to create the following types of documents:* Javascript documentation (used in ad-serving delivery)* Reporting documentation for 35 various reports, available to both internal and

external clients used in conjunction with DoubleClick DART

* Used FrameMaker to index written documentation, and then converted files to HTML- (using WebExpress) and PDF-based (using Acrobat Distiller) help files

* Created functional specifications for the engineering department for new enhancementsReason for leaving: End of project

Research Institute of America Group, Inc.

12/1995 – 5/1998

New York, NY

Production Analyst

* Wrote company-wide Folio 4.x Specification for use in producing new Windows versions of CD-ROM titles.

* Used RoboHelp to produce Operator Standards/Production Sheets to process SGML data to CD-ROM.

* Edited QPI (Quality Publishing Initiative) to produce SGML data for RIA's online product: Checkpoint.* Used Folio Views software to produce one-off CD-ROMs for mass-replication.* Used Omnimark to translate SGML source code to Final Flat File format.

Reason for leaving: New opportunity

Scientific American Medicine

7/1994 – 12/1995New York, NYAssistant Project Manager/Electronic Publishing

* Wrote technical specifications for Scientific American Surgery on CD-ROM (SAS-CD).

* Updated previous product (Scientific American Medicine on CD-ROM (SAM-CD)) specification to move production in-house.

* Managed staff of 12 to convert paper-based SAS-CD to electronic format from Ventura Publisher to QuarkXpress.* Edited and compiled Discotest II CME (Continuing Medical Education) cases for SAM-CD.

* Wrote end-user documentation for SAM-CD and upcoming SAS-CD product.

* Used QuarkXpress to prepare data for use in SAS-CD product at outside software vendor.Reason for leaving: End of project

NY Law Publishing Company 1/1993 – 2/1994 New York, NY

Project Editor, CD-ROM

* Hired and managed staff of 15 to process all paperwork between document retrieval company (FDR: Federal Document Retrieval), overseas keyboarding firm, and programming/design staff to produce National Law Journal Electronic Library (NLJEL) Bankruptcy and Intellectual Property

Briefs on CD-ROM.

* Managed relationship between two law firms and internal production staff.* Wrote product specifications for CD-ROM products.* Edited legal summaries of briefs and decisions written by outside law firms.

Reason for leaving: End of project

Chapman & Hall 11/1991 – 1/1993

New York, NY

Journals/Science Promotion

* Edited manual for the Chapman & Hall Dictionary of Natural Products on CD-ROM (CHDNP-CD-ROM) from British to American English

* Wrote internal technical specifications and end-user installation procedures * Translated technical jargon to produce standard English end-user search examples

* Wrote jacket copy for books to be sold on the US market for a broad range of disciplines

* Promoted 57 Journals using flyers (designed using PageMaker) and QuarkXpress) and marketing material

* for conventions and trade shows and represented company at trade shows and conventionsReason for leaving: Company acquired

Education:Rutgers University, Camden, NJ

Bachelor of Arts - English Literature, June 1990

Certifications/Training:* Certificate in Information Mapping

* Capability Maturity Model (CMM) Trained

* Advanced DreamWeaver Training

* Six Sigma trained

* Advanced RoboHelp Training* Taught grammar, composition, and specification writing

Software/Languages:

RoboHelp Office/Madcap Flare/Webworks PublisherFrameMaker

Image capture utilities (including SnagIt)

PhotoShop

DreamWeaverPaintShop Pro

PageMaker

TopStyle (css creation/maintenance tool)

MS Office Suite including Project and FrontpageWebex

Visual SourceSafe

Capability Maturity Model (CMM)

Documentum

Six Sigma

Acrobat including Distiller

RPG

Cold Fusion

HTML

Flash

XML/SGML

Visio

Javascript and javaPowerPoint

Linux

Access

Unix

AS400

SQL

DITA

Oracle

Published URLs/References:

Available Upon RequestSanjay Srikonda

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