Customer Service Sales
Resume:
KENNETH ADELL
New York, NY 10016
********@***.***
EMPLOYMENT HISTORY
Freelance Photographer New York, NY
Specializing in live NYC productions 2002 – Present
Sub-contractor NY – NJ
Low voltage wiring for commercial businesses; 1985 – Present
Install, punch-down, maintain, upgrade and repair telephone and computer systems.
Cablevision (Radio City Music Hall)
Stage Door Tour Department - (Lead, Tour Guide)
Communicate with Tour Management and staff to ensure smooth and efficient daily operations.
Monitor staff and tour route:
• Ensure staff on-time arrival and compliance with grooming standards and guidelines
• Communicate all duties, restrictions and special instructions to staff
• Maintain cleanliness of tour route by ensuring all areas are free of trash and debris creating a clean and safe environment for guests
• Responsible for balancing and reporting daily tour ticket sales
• Knowledge of Ticketmaster system
• Office duties include typing, filing, inventory and photocopying
Customer Service:
• Greet and check in all pre-reserved tour groups
• Ensure all tour groups are dispatched expeditiously
• Adjust tour schedules as necessary to accommodate early/late arrivals to maintain guests satisfaction
• Greet and “sell” tour to transient visitors in the Main Lobby
• Interact with patrons to create a personal and welcoming rapport
• Dispatch all tours as scheduled
Rockette Administration -
The Rockette Experience
(Coordinate, Manage and Host)
• Monitor and respond to all incoming written, electronic and phone requests and inquires on Rockette Experience
• Register and input all phone and internet orders, Broadway Dance Center and Group Sales orders into Ticketmaster System
• Ensure program is properly staffed; Draw up Rockette contracts, have them signed and delivered; hiring pianists, arranging for volunteer Dance Assistants from Broadway Dance Center
• Communicate with Marketing, Tour, Facilities, Building Services, Engineer and Merchandise Departments as well as pianists and Rockettes to ensure the classes run smoothly
• Maintain annual schedule of all classes
• Maintain Rockette Experience database
• Greet and check in participants and observers on day of class, dispatch tours, arrange “Mock Audition Forms,” introduce Rockettes, pianists and dance assistants, make sure classes begin and end promptly.
Production Department
• Assist Production Department in monitoring and screening audition candidates to ensure smooth and expeditious entry procedure.
• Collect and arrange audition applications, head shots and resumes for the Director
• Review candidate information to confirm that basic audition requirements are fulfilled; give priority to AGVA members; escort candidates to proper rooms before audition
• Tally marketing research
• Record costume measurements of potential candidates for the Radio City Christmas Spectacular
Guest Relations
• Front-of-the-House operations
• Crowd control
Majesty Capital Corporation New York, NY
Order Clerk 1983 – 2000
Responsible for all order entry and execution across major exchanges (NYSE, AMEX, NASD and COMEX)
A. G. Becker & Co. New York, NY
Option Desk Supervisor 1973 – 1983
Responsible for execution of institutional, dealer and retail option orders, also for executing all contingency orders
COMPUTER SKILLS
MS Word, Excel, Windows 98, XT and Vista, Ticketmaster.
INTERESTS
Photography, Boating/Fishing
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