Manager Customer Service

My objective is to integrate back into the workforce, after having completed my degree. I would like to find a place where I feel at home, and I know dental and it feels like a second home to me. I enjoy the work and the rewards that come from helping others. I feel that I would be a strong asset to any company looking for a team player willing to follow the rules work hard, and willing to be molded into the employee needed for the ultimate goal. I hope to find that home away from home where I can grow and stay for many years to come.

Professional Accomplishments

I have broken records for revenue and profits for the companies I have worked for. By the end of the first quarter in 2009 I exceeded our EBIDTA (bottom line) goal by almost 300%. I have exceptional skills in managing money, employees, clinics, doctors, hygienists, temporary employees. My abilities in sales are another strong suite. With my abilities to openly and easily gain rapport and trust with my clients I am able to provide positive sales and proposals with an extremely high acceptance rate. Specialty lectures on orthodontics, Lumineers, Captek crowns, collections, management, Greeting guiding and gratitude training, dental practice growth, Outstanding receptionist and Outstanding Management courses.

Coursework and personal experience is what will also stand behind my success in the work field.

My ability to adapt and learn quickly will make me a key player on any team. I enjoy being around people and helping them to see the value and some cases the necessity of their treatment/investment; by doing so I able to gain rapport and confidence in the patients, increasing acceptance rates on proposals. I tend to have a convincing nature and ability to lay it out on the table, presenting the options for fair and unbiased decision. My ability to also help the patient fulfill their treatment plans and commit to the proposal, I am sure will only help me succeed in this position. Aside from direct patient/client contact being a strong suit of mine, I also feel that I am a good manager, happy and energetic. I know how and what to do to get the job done and when to enjoy the rewards of our hard work. I am not only a hard worker and capable of focusing on the task at hand, but also good at multi tasking functioning as a part of a team whether working directly with each other or independently.

Management

Accounts receivable/payable

Annual reviews

Approving invoices

Back ground checks

Budget monitoring (consistently kept below

5%)

Conducting Staff meetings

Contracting/Credentialing

Corporate Office Management

Daily/Monthly Monitoring/reconciliation of

accounts receivable and payable

Disciplinary action

Hiring/dismissal of employees

HR Issues

Interviewing process’

Legal/ Risk Management:

MSDS/OSHA Coordinator

Ordering and budgeting

Payroll

Performance reviews

Preparing accounts for Collections

Private Practice Management

Profit and Loss accountability, ability to read

and comprehend, actively respond to report

Staff Scheduling ( +12employees)

Templating computer program for optimal

revenue/production

Training

Computers

Aloha Systems

Computer Technical/Problem solving

Daisy

Dentrix (multiple versions)

Digital films and imaging

Digital radiographs

Dolphin Imaging

Eagle Soft

Internet Explorer

Micros

Microsoft Excel

Microsoft Word

Microsoft Works Suite

Netscape

Networks

Ortho Trac

Outlook Express

P.O.S.

Power Point

Practice Works

QSI

Quicken

TigerView

Tours

Ultipro

Vista/Windows XP

Word Perfect

Administrative/Clerical

Answering incoming phone calls

Billing and coding

Cash Auditing/Reconciliation

Chart filing

Claims

Collecting patient payments/co-pays

Collections

Confirming appointments

Entering dental patient data into the

computer

Explaining process and procedure for

obtaining dental services

Insurance verification

Processing income verification

Receiving dental patients

Report Writing

Scheduling/ Appointment setting

Ten-Key

Typing 80 WPM

Customer Service

Answering the questions of patients

Customer retention

Diffusing situations

Ensuring customer satisfaction

Explaining insurance benefits

Financial options

Helping patients to understand the

treatments needed

Optimal appointment retention

Patient financing

Quality control committee

Employment History

12/2007 - 07/2009 Dental Operations Manager ---Bright Now! Dental Vancouver. WA

10/2006 - 12/2007 Dental Office Manager ---D’Angelis-Morris Downtown Dental Portland, OR

03/2005 - 10/2006 Public Service Rep II (PCC) OHSU Portland, OR

06/2004 - 02/2005 Dental Assistant Wendell Family Dental Vancouver, WA

Education

Teresa Rosette Rennels

2001-2005 DTA MT Hood Community college,

Gresham, OR

2009-2010 DTA/Associates of Arts (Graduate with Honors)

Clark Community College Vancouver, WA

2011-Current Bachelor’s of Science Washington State University,Vancouver q Campus

Vancouver, WA

References

Dr Greg Stafford (Friend,Dentist) 503-***-**** - Friend

Jay Ramirez (previous Colleague) ******@*****.*** - Vendor

Ilona Hanko (previous co-worker, Graphic/Web designer) 503-***-**** - Friend

Dr. Matt Haehlen (Previous co-worker, Dentist) 360-***-**** - Wendell Family Dental

Dr. Selynn Chiang (previous co-worker, Dentist) 503-***-**** - OHSU

Stacey Herzogg (previous employee, receptionist) 360-***-****

Contact this candidate