Quality Assurance Customer Service
Resume:
Michael G. Bishop
*** ****** **. ***. *, Montgomery, Alabama 36108
z0n1h9@r.postjobfree.com
Objective
To obtain an entry-level position with a progressive company that will allow growth and advance my skills.
Overview Seven years of professional custodial and one year of secretarial experience. Exemplifies leadership qualities and professionalism. Dynamic, results-oriented, and team-spirited, self-starter and motivator.
•Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control.
•Excellent communication skills; maintain positive relations with staff in high-volume, fast-paced operations.
•Proven ability to handle store stocking accurately; resolve discrepancies promptly.
Areas of Expertise • Training and development
• Successful cleaning experience
• Maximizing janitorial productivity and performance
. Customer Service
Professional Experience
Goodwill Maxwell Base Commissary Montgomery, AL
2010 - Present
Janitor Service, Federal Civilian Contractor
• Making cardboard balers
• Training newcomer custodians
• Inspecting the entire store with a Quality Assurance Employee (QAE)
• Cleaning and organizing the store that includes the warehouse
• Assure quality control, and minimize waste.
• Assisting team members
• Outstanding work ethics
• Exceptional disposition with customers, fellow employees, and employers
• Security clearance from federal investigators
Earl C. Clements Job Corps Academy Morganfield, KY 2008-2009
Office Administrative
• Answered phone lines
• Perform general office duties
• Organized filing systems and office documents
• Maintained front-office operations
• Filing papers
• Microsoft Word, Excel, and PowerPoint
• Proficient in calculation
• Outstanding work ethic
Earl C. Clements Job Corps Academy Morganfield, KY
2009
Medical Clerk Assistant
• Organized and maintained charts
• Managed the records office majority of the time
• Answered phones lines
• Maintained front-office operations
• Filed papers and appointment cards
• Assisted patients with scheduled appointments
• Assisted nurses as needed
UniFirst, Inc. Millbrook, AL 2007 - 2008
Warehouse Stocker
• Organized and maintained warehouse
• Sorted and stocked uniforms
• Handled accessories to drivers
Education & Qualifications Prattville High School Prattville, AL 2005 - 2008
High School Diploma
Earle C. Clements Job Corps Academy Morganfield, KY 2008 - 2009
Business Office Technology Certificate
Trenholm State Tech College Montgomery, AL 2011 - Present
Computer Information Systems/Networking
References
Rey Schultz, Head Supervisor, Store Stocker (Goodwill) 509-***-****
Joquetta Lykes, Lead Stocking Supervisor (Goodwill) 334-***-****
Stan Simmons, Lead Stocking Supervisor (Goodwill) 334-***-****
Larry Mitchell, Lead Custodial Supervisor (Goodwill) 334-***-****
Gary Jones, Quality Assurance Employee (Defense Commissary of America at Maxwell) 334-***-****
Shirley Magwood, Quality Assurance Employee (Defense Commissary of America at Maxwell, AFB) 334-***-****
Dale Hays, Branch Manager (UniFirst, Inc.) 334-***-****
Contact this candidate