Manager Administrative Assistant

JEANNE GULLO

Rancho Cucamonga, CA ***** ******@**********.*** 909-***-****

OBJECTIVE

To obtain an Office/Administrative Assistant position where I can utilize my administrative and organizational skills

PROFESSIONAL EXPERIENCE

EAST WEST BANK Ontario, CA

Assistant Branch Manager 2007-2010

• Completed and audited monthly certifications and maintained proper cash control and adhered to bank policy and procedure

• Supervised, trained and motivated staff of five employees

• Ensured effectiveness of customer services in the areas of teller, new accounts, and safe deposit by developing and implementing procedures that tracked employee productivity

THE GOLDEN 1 CREDIT UNION Ontario, CA

Branch Manager 2000-2006

• Assumed accountability for all aspects of business development, member services and operations of full-service credit union

• Achieved customer satisfaction rating of 98% within three months, exceeding company's stretch target of 90%

• Introduced employee recognition incentives that increased employee moral

SKILLS

• Microsoft Excel, Word, Outlook • Microsoft Publisher

• Internet Research • 10-Key touch

EDUCATION

Associate of Arts in Business Administration, Chaffey College, Rancho Cucamonga, CA

VOLUNTEER ACTIVITIES

Active Member, Kiwanis International, Rancho Cucamonga, CA

Active Home Health Care Assistant, Upland, CA

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