Monica Olivares Hirvela
To obtain a career that will enable me to use strong detailed oriented, organized, self-motivating, and interpersonal skills, to maximize your company’s long-term viability as a successful business.
-Graphic Design (Photoshop – Novice)
-MS Office (Word, Excel, Publisher, Outlook, PowerPoint)
-Facebook Webpage Design for Business
-Customer Service & Professionalism
-Very motivated self starter
-Creative yet takes direction well
-Health, Wellness, Nutrition
October 2011 – Present Talbots The Woodlands, TX
-Providing stellar service to a high end clientele.
-Friendliness and paramount customer service.
-Meeting company standards on appearance, punctuality, quota, and sales.
May 2011 – October 2011 Zulee’s Celebrate Everything The Woodlands, TX
-Attend to customers on the floor.
-Guide and assist them in finding the right purchases for their event.
- Placing Special Orders for customers and providing the highest level of customer service in all aspects of party planning, from invitations and decorations, to gifts and serving items.
April 1990 – January 2000 Continental Airlines Houston, TX
Flight Attendant/In-flight Management
-In-flight management and safety and comfort of passengers, primary position in First Class.
-Dealing with management of In-flight crew, meals, liquor, and monies for onboard purchase.
-Domestic, International, and Military Transport experience.
-Have an extensive file with many positive comment cards, referred to as orchid letters, from customers.
-Well traveled and versed in mannerisms of other cultures and class levels.
Two Seasons ’88 –’90 San Antonio Spurs/Arena Club San Antonio, TX
-Hostess for VIP members of the club for the San Antonio Spurs and the Hemisfair Arena.
-Meet and greet, seat, inform, and entertain VIPs visiting players from NYC or LA and family members.
-Assisted with opening and closing facility before and after every home game.
- Interacted with the caterers making sure they had everything they needed. Also, served tables and performed other responsibilities, such as bar back.
January 1985 – September 1987 Intelogic Trace San Antonio, TX
-Entering P.O.’s into the system and dealing with any abnormalities or problems with vendors.
September 1987 – January 1989 Intelogic Trace San Antonio, TX
Financial Systems Analyst
-Compiled, Distributed, and Edited Performance and Financial Reports for Field Personnel in the Eastern half of the United States.
-Controlled all reports and distribution for the entire United States.
-Computer, phone, and filing skills all part of daily routine.
Volunteer and Fundraiser
August 2003 – Present Sacred Heart Catholic School and Catholic Community
-Performing normal volunteer duties with the students in both classroom and non-classroom settings, working at school and Church festivals, and all responsibilities involved. Soliciting donations from a cold call list provided by Festival organizers; working with businesses and individuals for the first time and continuing relationships with them to continue their philanthropy to our School/Church.
August 2003 – September 2011 Girl Scouts of San Jacinto
Troop Leader/GS Adult Trainer Apprentice/Basic Leadership Trainer/Volunteer
-Dealing with the management of a Girl Scout troop and creating thereof, from creation in 2003 until fall of 2010. Largest troop size was 18 girls.
-Continued work with GSSJC as an adult Training Apprentice and an adult BLT (Basic Leadership Training) Facilitator.
-Taught adult classes from one on one to as many as 12 students at one time.
Winston Churchill High School
San Antonio, Texas
Southwest Texas State University (Now known as Texas State)
1982 – 1985
Completed 3 years with a concentration in Finance/Management and Music