Customer Service Assistant
Resume:
Amy A. Abeloff
Dickson City, PA 18447
*****@*******.***
EDUCATION
Cornell University, College of Arts and Sciences, Ithaca, NY
Bachelor of Arts in Government and magna cum laude in Spanish, May 2011
Spanish Major GPA 3.9 • Government Major GPA 3.5 • Cumulative GPA 3.5
European Studies Minor
Michigan State University, Summer Study Abroad, Madrid, Spain • GPA 4.0
HONORS/AWARDS
Dean’s List four semesters • Pi Sigma Alpha National Fraternity for Government Majors 2011
J.G. White Scholarship for Outstanding Students Majoring in Spanish Nominee 2010 • National Scholars Honors Society 2007 • High School Salutatorian
RECENT POSITIONS
Content Editor Oct. 2011-present
Afghan Women’s Project by Peggy Kelsey
Intern June 2011-present
Popular Hispanics Magazine, Round Rock, TX
Contact members of Greater Austin, TX, such as authors and fitness experts, to conduct interviews. Assist in laying out print version of magazine. Use social media to promote brand.
Intern
Copperas Cove Municipal Court, Copperas Cove, TX Aug. 2011-Dec. 2011
Assisted Court Administrator with clerical tasks. Created web design for local Teen Court. Attended annual “Meet the City” event to educate community about Teen Court.
Event Planner Aug. 2011-Dec. 2011
Sierra Club–Lone Star Chapter, Austin, TX
Planned fundraising and community building events, such as Zumbathons® and holiday parties.
Civilian Soldier Alliance Member July 2011-Dec. 2011
Under the Hood G.I. Coffeehouse, Killeen, TX
Assisted in planning and hosting events to educate military and non-military affiliated individuals about G.I. rights and recreational events, such as poetry slams and art exhibitions. Helped foster space for those wanting to leave the military, those suffering from effects of post-traumatic stress disorder caused by deployment, and those who have returned from being AWOL. Aided in community-building
for anyone who may have felt ostracized by the military. Provided space for healing.
FORMER POSITIONS
Undergraduate Research Assistant, Department of Sociology, Ithaca, NY May 2010-May 2011
Researched European debt crisis, primarily collecting articles from Spanish and French newspapers. Coded data from German and French surveys representing information about factors such as population and religion.
Audio/Visual Technician, Noyes Language Lab, Ithaca, NY Jan. 2008-May 2011
Created software programs, including “Web Audio Lab,” that helped facilitate students’ ability to learn foreign languages like Korean, Zulu, and Swedish. Implemented use of Microsoft Excel, Paint Shop Pro, Peak Pro, Toast, and Roxio Jam. Trained other technicians to develop software efficiently.
University Representative III - Cornell Annual Fund, Ithaca, NY Sept. 2009-May 2011
Contacted alumni to help generate funding for University’s financial needs. Developed interpersonal and persuasive communication skills. Recognized as “Caller of the Week” twice and distinguished as “Semester End Prize Recipient."
Undergraduate Research Assistant, Center of European Studies, Ithaca NY May 2010-Jan. 2011
Studied far-right political parties in Spain and the U.S. Researched internationalization of study abroad and international education methods. Prepared annotated bibliographies; compiled newspaper and scholarly articles concerning both topics.
Intern for Judge Michael J. Barrasse, Lackawanna County Courthouse, Scranton, PA Jan. 2010
Observed criminal court hearings and meetings of local “Drug Court.” Assisted court clerks in retrieving materials. Performed light administrative work. Learned more about proceedings of typical criminal cases, from pre-trial to post-trial.
Spanish Translator Intern, Cornell Lab of Ornithology, Lansing, NY Sept. 2009-Jan. 2010
Translated “BirdSleuth” program into Spanish for bilingual use in the U.S., which consisted
of translating specific terms in avian science, such as names, habitats, and jargon.
English Teacher, Mosaic International Institute, Madrid, Spain Summer 2009
Assisted colleagues with translations. Conducted light research, created syllabi in Spanish, and planned activities. Taught English and corresponded with public in Spanish.
Assistant in Courses Abroad, International House, Madrid, Spain Summer 2009
Planned students’ study abroad trips. Corresponded with public in Spanish via telephone, email, and in-person consultations. Consulted member schools abroad. Engaged in business transactions.
SKILLS
Fluency in Spanish and elementary proficiency in French • Social Media experience • Excellent retail
and customer service skills
ACTIVITIES/ Habitat for Humanity, Summer/Fall 2011 • Indian Women Welfare Foundation, Aug. 2011 •
VOLUNTEER Cornell University Alumni Admissions Ambassador Network, July 2011 • Cornell Club of
EXPERIENCE Austin, June 2011-Dec. 2011 • Beketsev Latin-Israeli Dance Instructor/Public Relations Chair, Sept. 2007-May 2011 • Cornell University Steel Drum Band, Jan. 2008-Jan. 2011 • Cornell Middle Eastern and Mediterranean Music Ensemble, Fall 2010 • Alternative Summer Break - Dnepropetrovsk & Donetsk, Ukraine, Summer 2010 • Carl Becker House Council Treasurer, Spring 2009
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