Front Desk/ Customer Service

Jasmine R. Anderson

**** ****** ****** ****

Buford, GA 30519

Home/Mobile: 770/614-8198/(678) 446 – 9792

Email: ***************@****.***

Objectives

Goal oriented professional seeking an aggressive position in a progressive organization where my innovative and notable customer service ideas are encouraged.

Summary of Qualifications

 Motivated professional who wants to progress in customer service

 Excellent interpersonal, communication and analytical skills

 Proven ability to generate new leads, attain and surpass goal objectives

 Willing and able to handle a wide variety of tasks simultaneously

 Enthusiastic, hardworking and a creative team player

Work History

Preferred Software Solutions Alpharetta, GA 2009 - Present

 Resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.

 Responsible for understanding and educating customers on account terms and alternate payment programs and methods

 Required to navigates a computerized data entry system and other relevant applications

 Process customer service orders via phone, fax, and internet in a call center environment

 Responsible for answering customer service product inquiries, pricing, and availability inquiries

 Enter quotes on quantity/custom items and research orders

 Excellent professional customer service phone manner and ability to work independently

 Responsible for providing a variety of administrative activities and services that range from the routine to the moderately complex for the company and/or the location/office/service center.

 Provided direct support to professional and managerial levels in carrying out their operational, analytical and policy-making functions of specialized areas in the company.

 Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

 Offered alternative solutions where appropriate with the objective of retaining customer's business.

 Input loss prevention information to the computer.

 Set up files, fax out assignments to independent adjusters

Bakers Foot Group Tucker, GA

Customer Service Representative/Part-time 2009 - Present

 Provide prompt, efficient and courteous customer service.

 Welcome customers by greeting them; offering them assistance.

 Help customer making selections by providing information on products, building customer confidence and offering suggestions.

 Execute various merchandising activities.

 Accurately process payments by totaling purchases; processing checks, cash, and credit cards.

 Perform all regular cleaning activities and other tasks that are included on job assignments.

 Contribute to team effort by accomplishing a variety of tasks as directed.

 (Lead Clerk will perform all opening and closing duties in the absence of a Manager.)

 Assisted Customers with all wants and desires.

 Maintained a positive attitude.

 Concluded all stock in an orderly fashion.

Staples Snellville, GA (2008-2009)

Sales Associate/Cashier/Stock

 Achieve personal and kiosk sales goals

 Provide expert product and service knowledge to all Staples Members, ensuring a selection of products and services based upon their individual preferences

 Create a superior Staples Member experience by ensuring every interaction is positive and professional

 Build long-term relationships with Staples Members through personal integrity, product expertise and sales

 Achieved all goals above and beyond expectations.

 Completed all stock in a timely manner.

 Helped Customers with needs and requests.

CVS Pharmacy Lilburn, GA (2006 – 2007)

Customer Service Representative

 Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

 Offered alternative solutions where appropriate with the objective of retaining customer's business.

 Handled business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.

 Made financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota.

 Demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.

 Assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.

 Assisted in training new employees.

 Participate in problem-solving teams for continuous process improvement, problem identification and resolution.

Education

Georgia Southern University Candidate for Bachelor in Chemistry/Pre-med

American InterContinental University Candidate for Bachelors in Marketing

Skills

Microsoft Office Word, Microsoft Office Excel, Microsoft Office Access, PowerPoint, Lotus, Able to type 70WPM.

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