Customer Service Sales Representative
Resume:
Kimberly Smart
*** ***** ***** ******, ***** ****9
****************@*****.***
Highlights:
Medical Terminology and Pharmacology knowledge
Experienced Manager/Supervisor
Exceptional Customer Service & Multi-phone lines
Computer Software Skills including: MS Office 2000,98
MS Word, Windows, Excel, Database Management, Webadvisor, Campuscruiser, Kronos, SIS Systems, electronic mail, internet research & applications, 10-key, Type 50 WPM
Certifications: •TCC-PD: Mental Health Association of Tarrant County HIV/AIDS
•TCC-PD: Grief (Death and Dying; Coping Strategies)
•TCC-PD: Chemicals (Psychiatric Disabilities & Chemical Interactions)
Experience: Scrubs Etc. Hurst, TX
Customer Service/Sales Representative 2008 to 2011
Relief Manager
Provide World Class Customer Service
Excellent Marketing and Merchandising Skills
Conduct daily inventories and ordering of merchandise
Responsible for cash drawer including returns, exchanges
Responsible for maintaining policy and loss prevention
Check mail & distribute to appropriate departments
Trained staff including incoming new hires & enforced policy
Payless Shoe Source Hurst, TX
Customer Service/Sales Representative 2007 to 2008
Provide World Class Customer Service
Excellent Marketing and Merchandising Skills
Conduct daily inventories and pricing adjustments
Responsible for cash drawer including returns, exchanges
Responsible for maintaining policy and loss prevention
Southwest Airlines Dallas, TX
Maintenance Production Coordinator 2001 to 2007
Training coordinator for the new SIS paperless system programs
Prepared & executed overtime call-out paperwork
Analyzed & reviewed overtime bypass issues
Prepared/updated spreadsheet with training schedule results
John H. Harland Grapevine, TX
Computer/Laser Check Order Specialist 1986 to 2001
Processed computer check order from financial institutions
Provided financial institutions in laser check software translation
Maintained & updated customer files
Education:
Tarrant County College Hurst, Tx 2007/Present
Health Information Technology
References: Available upon request
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