Human Resources Management
Resume:
TROY M. OWENS
*****.*******@*****.***
* ******* **** ***** – Unit 306 Home 718-***-****
Staten Island, NY 10314 Cell 917-***-****
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Qualifications: Labor/Employee Relations and Human Resource professional with a proven track record of developing and maintaining positive relations with employees, union representatives and management. Skilled in collective bargaining agreement negotiation, administration, interpretation. Experienced in the investigation of discrimination, workplace violence and sexual harassment complaints as well as the adjudication of all disciplinary matters. Excellent HR Generalist, policy development, interpersonal and communication skills and superior decision making and problem-solving abilities.
EXPERIENCE
Associate Director of Human Resources
Elmhurst and Queens Hospital Centers March 2010 – October 2011
Developed and maintained excellent relations with all levels of management and representatives from three (3) unions covering 1,400 employees at Elmhurst Hospital and Queens Hospital.
Supervised a total of 5 HR professionals charged with providing recruitment, compensation and benefits administration services.
Partnered with management and employee representatives to arrive at creative solutions to issues of mutual concern, avoid grievances and improve employee/management communication.
Provided day to day interpretation and administration assistance to management regarding employment related laws (ADA, FMLA, EEO, OSHA, ADEA, etc.) as well as collective bargaining agreements and HR policies and procedures.
Responsible for directing and/or conducting investigations into all disciplinary matters. Determined appropriate disciplinary actions up to and including termination.
Conducted investigations into workplace violence, sexual harassment and other discrimination complaints and prepared confidential reports with recommendations for appropriate action.
Provided counseling /coaching for individual employees and managers as needed.
Director of Labor/Employee Relations
NYC Human Resources Administration November 2006 - February 2010
Developed and maintained excellent relations with representatives from multiple unions representing employees located at various sites throughout New York City.
Served as agency lead at collective bargaining sessions and Labor/Management meetings.
Provided day-to-day interpretation and administration assistance to all levels of management regarding HR policies/procedures, employment related laws and all bargaining agreements.
Responsible for the oversight of the Employee Discipline Unit charged with the investigation of all disciplinary matters and contractual grievances. Reviewed, edited and approved all Step II Determinations.
Consulted with city attorneys in preparation for all agency related arbitration cases.
Trained all levels of management with regard to the disciplinary process and addressed specific concerns regarding employment related laws and agency collective bargaining agreements.
Owens Resume Page 2
Director of Labor/Employee Relations September 1997 – November 2006
New York Methodist Hospital
Worked collaboratively with representatives from four (4) unions representing a total of approximately 3,000 employees.
Served as Hearing Officer for all Step III disciplinary and contract grievances. Utilized pragmatic decision-making ability to reduce associated legal costs from 250K in 1996 to an average 75K in all subsequent years.
Provided dispute resolution counseling for individual employees and managers as needed.
Developed content and provided training to all levels of management regarding contract interpretation, employment related laws and hospital policies and procedures.
Investigated allegations of discrimination, sexual harassment and workplace violence. Prepared reports for senior administrators with recommendations for appropriate action.
Represented the organization in dealings with governmental agencies (NYS Div. of Human Rights, NYS Dept. of Labor, NYC Comm. on Human Rights, etc.).
Worked closely with outside legal counsel in preparation for all arbitrations.
Created/revised Human Resource policies and procedures and was solely responsible for the 2005 revision of the Hospital Employee Handbook.
Supervising Analyst
NYC Mayor’s Office of Labor Relations May 1996 – September 1997
Assisted in the negotiation of collective bargaining agreements with unions representing professional, administrative and clerical staff through the cost analysis of all union economic demands and maintenance of negotiation records
Rendered CBA interpretation and administration assistance to all New York City agency labor relation and human resource professionals.
Deputy Director of Labor/Employee Relations
NYC Department of Transportation March 1995 – May 1996
Responsible for daily Employee/Management Relations with non-union and union representatives covering over 5,000 employees located at multiple sites across NYC.
Served as Step II Hearing Officer for all disciplinary and contractual issues.
Supervised the EEO, Training and Health/Safety units.
EDUCATION
Master of Arts - Organizational Psychology - Columbia University
Bachelor of Arts – Psychology – SUNY Stony Brook
MEMBERSHIPS
Labor and Employee Relations Association
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