Quality Assurance Software

James W. Moore

**** ******* ***, ******, ** *****

512-***-****, Email: *.*.******@*******.***

Profile:

Skilled professional with over six years experience as a Test Engineer, Documentation Team Lead, Senior Technical Writer, and online help author. Conducted complete system testing for software products installed on client/server, cloud, and hand held platforms. Wrote and edited test procedures for complex communications technology. Coordinated with Software and System Engineers to develop and integrate software user manuals and online help. Diligently followed company Quality Assurance processes in compliance with CMMI Level V corporate policies and procedures. Over 10 years of experience as a manager and instructor/writer in the US Army.

Computer Skills:

RoboHelp HTML editor Arbortext XML editor

SnagIt image editing software Adobe Acrobat

FrameMaker Microsoft Office

Telelogic Doors SharePoint

PaintShop Pro Unix

Rational ClearQuest Rational ClearCase

Team Foundation Server Camtasia

Training and Certifications:

CompTIA Network+ Certified

US Army Master Instructor Certified

CompTIA Certified Technical Trainer

RoboHelp 7 Acrobat X Professional

Rational ClearCase Microsoft Word Expert

FrameMaker 8 Intermediate Introductory HTML

FrameMaker 9 Essential Skills II Microsoft Excel

Credentials

Bachelor of Science, Liberal Arts, Excelsior College, Albany, NY.

Associate of Applied Science, Instructor of Military Science and Technology, Community College of the Air Force. Areas of Depth: Arabic, Management, and Education.

Occupational Instructor Certificate, Community College of the Air Force.

Diploma in Advanced Arabic, Advanced Arabic Course, Defense Language Institute (DLI), Monterey, CA.

PROFESSIONAL EXPERIENCE:

2005-Present – Overwatch Systems, Austin, TX – Team Lead

Supervised the daily efforts of a five member team working in support of multiple Department of Defense and local government programs. Content included instructions for using cutting edge military and civilian communications technology and equipment.

Wrote and edited test procedures and conducted end-to-end system testing. Submitted Software Anomaly Reports via Rational ClearQuest and assigned to team members for action when applicable. Researched and developed user documentation and test cases using software requirement specifications, software preliminary design documents, and software detailed design documents. Supervised and conducted content inspections for over 100 software user manuals. Wrote work instructions for team members. Wrote, edited, and updated software user manuals and online help files using RoboHelp and Arbortext help authoring tools. Coordinated with build and installation teams to embed help files into software products. Verified and validated software and documentation accuracy through integration testing. Diligently followed company Quality Assurance processes in compliance with CMMI Level V corporate policies and procedures. Wrote, edited, and updated software test procedures. Communicated team status to management via weekly meetings and status reports.

2001-2005 - Ft. Gordon, GA - Intelligence Operations Manager

Managed intelligence collection, transcription, analysis, and reporting in a classified and diverse multi-service and civilian environment. Supervised the distribution of intelligence information to military commands worldwide supporting numerous conflicts. Created office databases and spreadsheets for tracking mission and personnel requirements on MS Access and Excel applications. Wrote “Weekly Activity Reports” detailing information of tasks conducted, status of resources, and forecasted activities using the Microsoft Office Suite products. Wrote and maintained contingency plans to ensure complete 24-hour operations under emergency conditions requiring increases in personnel. Wrote technical user’s guide for employees providing step-by-step instructions on using locally developed computer applications to research and retrieve globally produced intelligence information.

1997-2001 - Goodfellow AFB, TX - Senior Instructor/Writer

Wrote, edited, and maintained computer based training modules, lesson plans, and written and performance tests for a 14-week Arabic language electronic warfare course. Authored Safety Manual for 200-member department. Successfully completed the Air Force Air Education and Training Command Objectives and Tests writing class, Basic Instructor Course, and Instructor Supervisor Course. Instructed and graduated over 100 Arabic linguists; achieved 0 percent failure rate.

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