Quality Assurance Analyst

Demetria Taylor-Melton

*** *** ******** **** *********, NC 28214

704-***-**** ***********@*****.***

PROFILE

Business Analyst with in-depth knowledge of business processes within financial business units. Proficient in all phases of requirement management, including gathering, analyzing, detailing and tracking requirements. Experienced in documenting requirements using Unified Modeling Language (Use Case and Activity Diagrams). Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills and recognized for leading cross-functional teams.

EDUCATION / CERTIFICATION

Master of Business Administration (MBA), Concentration in Project Management, Strayer University

August 2011

Bachelor of Business Administration, Montreat College, Montreat NC

Honors-Dean's List

Certified Payroll Professional (CPP)

TECHNICAL / SYSTEMS SKILLS

• SAP R/3 v(4.6c and ECC 6.0), PeopleSoft v9.1, Ultimate Software, ADP PC/Pay 4.5, Cyborg, 6.0, Kronos, HPQC v9.2, Siebel (CRM tool), Quickbase

• Proficient - MS (Visio, Excel, Access, Word, PowerPoint and Project)

PROFESSIONAL EXPERIENCE

AonHewitt, Charlotte, NC 4/10-Present

Business Analyst

• Responsible for accurate ongoing design and delivery of payroll accounting through standardized processes that contribute to achievement of service levels

• Functional lead for multi-million dollar conversion project for Bank of America

• Own and manage the payroll requirement plan and its traceability to scope/vision

• Author and manage configuration and implementation guides for PeopleSoft v9.1, and Back Office User Interface

• Author and manage test plans, test scripts and defect maintenance

• Develop and edit requirement artifacts including detailed requirements, process and data flows and use cases

• Interface with Subject Matter Accounting experts on payroll taxation and General Ledger requirements

• Assist with user acceptance testing

• Perform check to check analysis to indentify accounting discrepancies

• Authored time and attendance business requirement documents for International population

• Heavy client and vendor management by use of key performance indicators (KPIs)

• Create detailed user and training documentation along with training plans.

• Track requirements to final delivery by performing quality reviews on technology and test deliverables

• Monitor payroll processes for changes and evaluates for impact and business needs

• Design and update cutover task matrix

Bank of America, Charlotte, NC 1/10-3/10

Business Analyst- Contractor

• Managed and updated configuration guides for PeopleSoft v8.9

• Document specifications for system conversion

• Interviewed stakeholders for business requirement gathering

• Performed gap analysis or impact analysis for misaligned deduction codes

• Designed documents for foreign compensation data

Coca-Cola Bottling Company Consolidated, Charlotte, NC 4/09-10/09

Business Analyst - Payroll System Upgrade (Contractor)

• Gathered and analyzed business requirements, documented functional and technical requirements, developed and recommended solutions and identified any potential process changes for SAP ECC 6.0 and Cyborg 6.0

• Defined and designed process flows, quality assurance testing activities, technological restructuring plans and use cases for payroll accounting

• Mapped labor data to general ledger

• Defined 3 key calculations to standardize labor productivity, turnover rate, headcount and full-time equivalent employees

• Reviewed and updated SOX documentation with new enhancements to payroll system

• Supported internal and/or third party programming and development activities

• Supported human capital management upgrade

• Defined and designed labor distribution and headcount reports

• Administered user support documentation and provided training and coaching to end users

Commercial Controls Inc., Charlotte, NC 11/08-4/09

Payroll Consultant (Contractor)

• Managed year- end financial close process for payroll

• W2, W2-C, 941 (C), 940 processing for multi-state employer and

• 35 State tax reconciliation and year-end remittance

• Bank reconciliation and fringe benefit accounting

• Unemployment Insurance rate changes, Auto log computation and Workers Compensation audit

Continental Tire North America, Inc., Charlotte, NC 4/05-9/08

Business Analyst-Payroll

• Responsible for in-house payroll operations, process improvement and review of related policies and procedures for accurate and timely process of payroll, payroll tax, garnishments for multi-state employer of NAFTA, Global and Union employees

• Gathered requirements, provided analysis, configured, designed and or upgraded SAP-Human Capital Management Modules with concentration in Payroll

• Developed, monitored and maintained service level agreements

• Involved in ALE/IDOC interfaces with various systems by transferring and mapping Human Resource master data and time data

• Defined and designed quality assurance test scripts

• Maintained tax tables via Business Solutions, Inc. (BSI) and maintained relationships with third party vendors

•

Scottish Re, Charlotte, NC 10/02-4/05

Senior Payroll Analyst

• Managed payroll process for corporate employees and payroll interface to ADP

• Managed bank reconciliations as related to payroll accounts

• Conducted liability analysis for variance reporting and ensured compliance with Federal and State Law

• Responsible for training and development of staff and managed 4 Analysts.

• Participated on Sarbanes Oxley audits

Transamerica, Charlotte, NC 6/99-10/02

Accounting Analyst

• Performed premium accounting and maintained and reconciled general ledger entries

• Conducted external audit reviews to validate financial information and to ensure operational data adheres to contract specifications

• Prepared detailed documentation (i.e., audit programs, narratives, spreadsheets) of reviews

• Performed accounting/risk analysis to determine which clients to audit

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