Engineering, Environmental Services, Food Services, Management

** * ***** **** ***, THE WOODLANDS, TEXAS *****

PHONE 713/553-5257 • CELL 832/729-8781 • E-MAIL ******@***.***

PAUL ERIC WILLIAMS

OBJECTIVE

To be an active team member of an organization that will take advantage of my Leadership skills while continuing to challenge and broaden my experience and knowledge.

SUMMARY OF QUALIFICATIONS

• Twenty Four years of Management experience

o Nineteen years of Engineering and Maintenance experience

o Twenty years of Environmental Services experience

o Four years of Food and Nutritional Services experience

• Finance; Budget development, P&L, costing analysis of new business and expansion of services

• Customer and Staff Satisfaction programs; development & implementation

• Sales/marketing

• Safety Programs; development, prevention and education

• OSHPD/ NSF /Regulatory compliance

• D.O.T. certified

• TJC/Department of Health Services inspections and CMS survey experience

• Fire Systems/Fighting and Life Safety knowledge

• Biomedical Engineering Department Management

• Policy and Procedure development

• Effectively managing in a Union Environment

• Multi-culture staff development and leadership experience

SKILLS AND ACOMPLISHMENTS

• Sales/Operations; Instrumental in the expanding of business in the South Texas market by supporting and driving competitive costing, ability to demonstrate exceptional value added services and financial savings, resulting in new sales; increasing the companies revenue by $2.7m and adding $7.5m of managed volume

• Demonstrated exceptional leadership skills in leading the management team at multi sites during a natural disaster (Hurricane Ike), resulting in the ability to deliver seamless operations

• Key Leader in developing and rolling out District Champions program, which taps in to the company's vast rescores; i.e. developing and driving standards, mentoring of new managers, regional support assisting with driving sales and service delivery

• Construction Management – Instrumental in successfully managing the following; 1.5 million dollar Chiller Upgrade, 100 thousand dollar Cafeteria remodel, conversion project; psychiatric ward to skilled nursing ward, construction coordination of twelve apartment buildings, remodel projects; hospitals interior, development of a 4.9 million dollar co-generation project

• Financials – The ability to interpret, analyze, and explain financial information, which includes understanding financial data and accurately interpreting financial statements and reports, identifying the key factors affecting the financial performance

• Analytical Thinking – The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative

• Team Building – The ability to motivate and guide others to work hard by building a sense of teamwork and commitment which includes clearly communicating and reinforcing targets and goals of the team, promoting two way communication, cooperation and the strive for excellence

• Communication – The ability to speak clearly and politely to management, staff, and customers when conveying information, using correct grammar when speaking; and targeting the amount, style, and content of the information to the needs of the receiver

• Customer Satisfaction skills – ability to positively drive improvement in survey scores by instilling a Hospitality Culture focused on delivering excellence and driving satisfaction

• Strong organizational skills – financial and managerial accounting, business statistics

• Educator – Effective trainer and coach to management and front line employees

• Knowledgeable in property management

• Linen and hazardous/solid waste management

PROFESSIONAL EXPERIENCE

Sodexo Healthcare Services: (1993-Present)

Current Position (2007 – present)

District Manager, Texas – Fifteen Facilities with a managed volume of $16+million

Serve as the primary representative of Sodexo for multiple accounts in a designated geographic area. Responsible for successfully coordinating and directing all activities within the assigned geographic area

through subordinate managers, supervisors and employees including financial performance, client retention, and employee training and development. Works with each client and the Vice President in all matters relating to contract and account operations in order to establish and maintain a solid and mutually beneficial business relationship that ensures account retention. Develops a business plan and budget for the accounts with the General Managers.

Duties include:

• Executes strategic plan by implementing short and long-term goals that align with the scope of service, mission and values

• Develop a business plan and budget with each account General Manager that supports the goals of the district, region, and division

• Review and analyzes financial statements and data, operating reports, budget variance reports, and other appropriate financial information to monitor attainment of financial goals

• Provide positive and constructive feedback to employees by coaching, mentoring, counseling or corrective guidance and action, as appropriate

• Review and maintains reports to ensure compliance with federal, state, local regulations and Sodexo/Client policies and procedures

• Monitor operations by visiting the unit to plan projects, implement new processes and technology, and to ensure sufficient unit resources

• Ensure a safe work environment for employees by enforcing the execution of all safety programs and makes recommendations for changes as necessary

• Assess financial risk and opportunities of the account and communicates results to the client and Sodexo senior management; initiates action plans as necessary

Previous Assignments

Redlands Community Hospital, General Manger Multi Services (2005 – 2007)

Management of the Support Services Departments; Environmental Services, Food/Nutritional Services, Central Point of Contact, and Plant Operations/Maintenance Departments at a 172 bed facility with a staff of three Directors, Seven Managers, four Supervisors and a staff of one hundred and twenty, participated in TJC survey

SHARP Grossmont Hospital (2004 – 2005) – Director of Plant Operations, P&L, union, 450-bed acute care

Santa Teresita Hospital (2001 – 2004) - Director of Plant Operations and ES consultant, P&L, 216-bed acute care & 177 Skilled Nursing facility, participated in TJC survey.

City of Hope National Medical Center (2000 – 2001) – Director of Food and Nutritional Services, P&L, 212-bed National Cancer Care institute

Garden Grove Hospital (1999 – 2000) – Director of ES & Linen, P&L, 167-bed acute care facility, participated in TJC surveys

St. John’s Regional Medical Center/St. Johns Pleasant Valley Hospital (1998 – 1999) – Director of ES & Linen, P&L account, Multi Campus, SJRMC 265-bed acute care/SJPVH 180-bed acute care

Pomona Valley Hospital Medical Center (1993 – 1998) – ES Operations Manager, P&L account, 453-bed acute care, teaching hospital. Participated in 2 TJC surveys

Other Professional Experience

Remodeling Contractor (self-employed) (1992-1993)

Home remodeling/construction: drywall, painting, tiles, drop ceilings, wallpaper, and counter tops.

Health Trust Inc. (1989-1992)

Managed; engineering, environmental services, linen, construction and security department. Responsible for hospital safety and hazardous waste programs. Active participant in risk management, participated in TJC survey

Dart Properties (1986-1989)

Responsible for maintenance, housekeeping and grounds for 376 units and 43 acres of Shoal Creek Apartments in Sterling Heights, Michigan.

US Naval Services (1983-1985)

Machinist Mate/Engineer - Responsibility included and not limited to the following: Steam Generators, Fin Stabilizers, Pumps, Compressors and preventive maintenance of the 1200lbs steam system

EDUCATION

• Currently working on Bachelors of Business Administration

United States Naval Services

• Engineering "A" School

• High Pressure steam valves

• Pump School

• Fire Fighter Training

Other:

• Information Security, 6/09

• Employee Free Choice Act, 3/09

• Physical Inventory Control, 6/08

• Interviewing Skills, 10/07

• District Manger Essentials, 10/07

• Labor Management, 8/07

• Ethics in the Workplace, 8/07

• Diversity, 4/06

• Affirmative Action, 3/06 • HIPAA, 3/05

• Equal Employment Opportunity/Affirmative Action, 3/05

• Attitudes & Actions - Client for Life, 3/05

• Food Safety/ServSafe, 2/05

• Facility Center, 3/02

• SRS2 – Advanced, 7/02

• Labor Optimization, 7/96

• Performance Management, 11/94

• Time Management/Multiple Demands, 4/94

• Train the Trainer- Training Our People for Success, 3/95

• Managed Care Environment, 3/95

• Performance Management., 11/94

• Downsized Environment, 10/94

• Communication Skills/Conflict Management, 2/94

• Marriott Management, 10/93

• Transportation Coordinator (SCAQMD), 7/90

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