Manager Customer Service
Resume:
CANDICE McCLOUD
** ******* **** ******, ** *****
**********@*****.***
OBJECTIVE To obtain a position where I can utilize my management and customer service skills
EDUCATION
EXPERIENCE
Richard Stockton College of NJ Pomona, NJ B.S. in Hospitality and Tourism Management May 2010
Eta Sigma Delta Honors Society Member
Homewood Suites by Hilton Egg Harbor Township, NJ
Assistant General Manager Feb 2012-Present
Responsible for all its pre-opening activities leading the completion of pre-opening for the hotel
Developing financial, operational & business plans and implementation of marketing plans
Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments
Responsible for planning, recruiting, training, employee relations and compensation for all 30 employees
Work closely with General Manager and Director of Sales to set rates, forecast revenues/expenses to achieve goals
Hampton Inn by Hilton East Windsor, NJ
Assistant General Manager June 2010-Feb 2012
Manage front desk, housekeeping and maintenance departments
Forecast revenues/expenses
Ensure guest satisfaction and product quality standards are met
Periodically inspect rooms, building exterior, parking lot, public areas, etc.
Trump Taj Mahal Resort & Casino Atlantic City, NJ
Front Desk/Human Resources/In-Room Dining Manager Intern
Dec 2009-June 2010
Assist managers with hiring procedures, screening of candidates, coordinating interviews.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Assist supervisors/managers with their tasks as well as completing essential reports
Monitor and take corrective action to ensure food quality and service standards are met
Harrah’s Resort & Casino Atlantic City, NJ
Front Desk Guest Services Representative May 2008- June 2009
Answer questions about the casino and hotel respectively
Register guests upon arrivals and assist with departures
Offer and promote player services, activities and selling of rooms
Keep records of room availability and guests' accounts
TD Bank (Commerce Bank) Sewell, NJ
Part-time Bank Teller July 2007- Jan 2008
Answer or refer their financial questions to appropriate supervisory individuals
Accept and process customer deposits and loan payments
Maintain and balance a cash drawer daily
Open bank mornings and close bank securely at night
Center for Human Advancement Philadelphia, PA
Office Clerk and Assistant June 2004 – Sep 2008
Prepared invoices and contracts sent to contractors
Assisted in preparation of budget needs and annual reports of the organizations.
Office upkeep by filing and organizing all files and documents.
References upon request
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