Customer Service Manager

ERICK MCGARRITY

** ****** ******, **********, ** 02125

617-***-**** | ******@***.***

Skills

Managerial

Personal and Communication

Technical

Work Experience

Bureau of State Office Buildings Boston, MA

Helpdesk LAN Support February 2010–July 2010

Support approximately forty end users within four buildings and resolve up to twenty tickets per week, including but not limited to: Windows account policy setup, hardware upgrades, and antivirus updates.

Document and update network topology to track system utilization

Wings Over Somerville Somerville, MA

Assistant Manager/Cook April 2007 –April 2009

Supervised and delegated staff of 20 (Cooks, Drivers, Phone Persons)

Contracted inventory and food order invoices

Responsible for revenues and nightly bank deposits

Toys “R” Us Dorchester, MA

Floor Assistant November 2005–January 2006

Guided customers with any needed assistance

Arranged store products

Interacted with face to face problems customers may have

Boston Natural Area Networks (B.Y.C.C.) Boston, MA

Staff July 2004–August 2004

Preformed cleaning projects in different environments

Designed and illustrated the painting of murals in a youth community

Established and maintained good communication and team work

Education

Year Up, Inc. Boston, MA

Information Technology September 2009–July 2010

Technical Certificate, Information Technology

Dual enrollment at Cambridge College

Earned 18 college credits towards B.S., Business Management

Awards/Additional Training

Customer Service Certificate “Making a Lasting Impression”

Food Safety Certification

Business Economics

References available upon request

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