Customer Service Management

Theolanda N. Harrison

******.********@*********.***

**** **** **** ***.

Pine Bluff, Arkansas 71603

870-***-**** (H) 870-***-**** (M)

OBJECTIVE To secure a career with the company in your Purchasing

Departmnet, where I can utilize my knowledge, various

skills & experience in procurement and performance

management towards fulfilling the company's growth

objectives, develop my career and excel in the related

field.

SUMMARY OF EXPERIENCE & QUALIFICATIONS

Personal Strengths:

. Enthusiasm

. Dependability

. Positive Attitude

. Strong Analytical Skills

. Excellent interpersonal skills

. Strong Vendor Relations

. Advanced Procurement Skills

. Effective communication skills

. Strong customer service skills

. Inititiave

. Teamplayer

. Fast learner

. Always seeking to improve

. Cost Analysis

. A/P Reconciliation

. Operation of the G/L

. Extreme skills of Accuracy

. High level of attention for

details

Secret Security Clearance has been maintained ( March 2003)

EDUCATION

Masters in Business Adminstration, Webster University, St. Louis, MO

Graduated: 2006

B.S in Accounting, University of Arkansas of Arkansas at Pine Bluff, Pine

Bluff. AR Graduated: 2002

CERTIFICATION TRAINING

Associate's Certificate in Contract Management, ESI International/The

George Washington University, Washington, D.C.

Received: 6/2011

Specialized Courses: Federal Contracting Basics, Negotiation Strategies &

Techniques, and Contract Pricing

Master's Certificate in Government Contracting, ESI/The George Washington

University,

Washington, D.C.

Received: December 2011

Specialized Courses: Courses listed in above Associate's Certificate plus:

Source Selection, Risk Management, Scheduling and Cost Control, and

Operating Practices in Contract Administration

EMPLOYMENT EXPERIENCE

WASHINGTON DIVISION OF URS CORPORATION

Pine Bluff Chemical Demilitarization Facility

White Hall, Arkansas (2002 to Present)

SR. PROCUREMENT EXPEDITOR

( 2007-2012)

Duties: Prepares, issues, and maintains logs, tracking

reports, notices, and other correspondence necessary for

documenting supplier schedules, progress, forecasts,

actions required, and all contacts with the suppliers and sub-suppliers.

. Establishes plans and strategies for conducting all

expediting contacts with suppliers and sub-suppliers, in

a manner that optimizes the level of effort and works to

ensure a high probability of timely submittals and

deliveries.

. Monitors performance of tasks performed internally by

the Company that could impact performance of suppliers,

raises concerns to the appropriate personnel, and seeks

to facilitate early resolution.

. Monitor suppliers contract performance through email

correspondence, telephone conversations, purchase order

status (progress) reports, and visiting supplier's

facility to ensure that the following are in compliance

with the contract: performance requirement and

expectation, appropriate laws, delivery schedules,

payment provisions and other requirements stated in the

contract.

. Makes contacts and in-plant visits with suppliers and

sub-suppliers as required or assigned for the purposes

of establishing accurate assessments of progress,

discovering issues of concern, obtaining commitments for

improvement, and facilitating timely deliveries.

. Identifies and resolves problems that may cause delay

of delivery of goods to the point of use, whether the

problem is internal to the Company or caused by the

supplier or the sub-suppliers.

. Responsible for making sure that all Priority 1 and

Critical Path items are meeting the INAS schedule.

. Maintains a professional relationship with suppliers

that motivates compliance, promotes improved

performance, and avoids compromising responsibility.

. Keeps materials management adequately advised of

significant issues or changes in order status, with

particular attention to any problem areas.

. Participated in the Joint Self-Assessment Quarterly

Audit with the Government, which required reviewing of

Purchasing Order and Accounting packages.

. Reviewed and Closed Out Purchase Order Packages

. Reviewed material requisition requests for accuracy,

adequacy, and compliance with policy and procedural

requirements.

SPECIAL PROJECT ASSIGNMENTS

. Assist accounting with invoice discrepancies and closure

of POs that are open from prior year.

. Assist the Property Department with the disposition

process. Making sure that all paperwork is completed

accurately.

. Submit modifications on purchase orders to increase or

decrease funds and/or quantity, cancellations, or change

of information

. Making direct purchases, especially high priority orders

(using firm fixed pricing)

. Assist the Government with auditing Accounting's records

SUPPLY CHAIN/MATERIALS DEPARTMENT (2004-2007) (2002-2003)

. Entering material requisitions into TRAC and tracking

status from approvals through purchase

. Preparing supplements to original Materials Requisitions

to reflect

adjustments to line items (quantity, part numbers,

costs, etc.) and following

up on status

. Maintaining accurate and up-to-date department files

(physical and data)

. Responsible for scheduling required training for

Department

. Generating materials, spare parts and costs reports from

TRAC for review of accounts

. Training TRAC Requisitioners

. Responsible for maintaining and issuing all safety boots

. Ordering office supplies and equipment

. Processed department paperwork

. Generating form 7 min-max forms to adjust quantity or

data info

. Placing calls to vendors for PO delivery status

. Updating the INAS daily schedule for the department

. Setting up item codes for tracking purposes

. Work with Accounting to resolve discrepencies

. Responsible for expediting the process of clearing up

rejected requisitions

. Expediting and correcting part number and item

description discrepencies

LEGEND PROPERITES, INC

Vero Beach, Florida

CORPORATE ACCOUNTS PAYABLE

(2003-2003)

. Responsible for the prompt coding of invoices

. Responsible for cash receipt processing

. Responsible for entering vendor's invoices on a timely

basis and ensuring that the correct account numbers were

charged

. Responsible for reconciling ledgers of accounts and

producing reports

. Compiled and sorted documents, such as invoices and

checks, substantiating

business transactions

. Verified and posted details of business transactions,

such as funds received and disbursed, and totals

accounts.

. Provided the Controller with cash flow figures needed to

facilitate an efficient

decision-making process.

. Issued and posted manual checks, prepared the petty cash

sheet, prepared daily bank deposits

. Setup vendors on Timeberline accounting software

. Prepared month-end A/P reconciliation, intercompany

charges, job cost draws

. Cleared lien releases

. Maintained files for vendors

. Posted to the Generl Journal and General Ledger

. Monitored the blue book on a weekly basis for accuracy

VOLUNTARY EXPERIENCE

EVANGELISTIC OUTREACH CHURCH (2005-Present)

Pine Bluff, Arkansas

ACCOUNTANT

. Responsible for processing checks, making sure that

they are submitted correctly into the accounting

software program

. Prepare the monthly ad annual financial reports.

. Ensure that all payroll cheks are processed on time.

. Responsible for processing tax form 941's, year-end W-

2's and W-3's, and other related documents in a

timely fashion.

. Get approval for manual checks from Business

Administrator.

. Reconcile account balances to assure cash flow is

managed properly.

. Supervise daily cash balances to insure sufficient

funds are maintained.

. Prepare records for annual audit.

. File all the required federal, state, and local tax

forms.

. Prepare annual contribution letters to church

members.

. Process 1099-MISC

. Cash receipts processing

. Abide by the federal and state payroll regulation

. Maintain knowledge on the accounting/finance/payroll

policies and procedures.

. Knowledgable with tax deductions

. Maintain filing system and storage system for all

financial records and backing records for easy

retrieval.

. Insure that computer files are backed up monthly and

stored safely.

. Maintain, historical data, and establish a retention

system for old financial records in accordance with

government requirements (mininum of five years).

. Responsible for keeping all financial contribution

information confidential.

SKILLS: Highly Proficient in Microsoft Office, TRAC, Timberline

Software, Crystal Report, Oracle Software, Quicken, and

Quickbooks

TRAINING: April 10, 2008 FAR Parts 16, 17, and 18

National Contract Management Administration, Pine Bluff,

AR

May 15, 2008 Contract Law & Pricing Basic ("The Cats and

Dogs Session")

National Contract Management Administration, Pine

Bluff, AR

June 19, 2008 Contract Administration Basics (Contract

Closeout)

National Contract Management Administration, Pine Bluff,

AR

August 4-8, 2008 Federal Contracting Basics (CON 110)

ESI International, The George Washington University,

Chicago, IL

March 11, 2010 Price Reasonableness

National Contract Management Administration, Pine Bluff,

AR

August 23-27, 2010 Negotiation Strategies and Techniques

ESI International, The George Washington University, San

Diego, CA

June 6-10, 2011 Contract Pricing

ESI International, The George Washington University, San

Antonio, TX

August 15-19, 2011 Source Selection: The Best-Value

Process

ESI International, The George Washington University,

Orlando, FL

December 12-16, 2011 Operating Practices in Contract

Administration

ESI International, The George Washington University, Las

Vegas, NV

July 2011, Scheduling and Cost Control and Risk Management

ESI International, The George Washington University, E-

Course

References submitted upon request

Contact this candidate