Front Desk, security, banquet houseman, bellman, phone operator
Resume:
Jamil S. Waller
Philadelphia PA **138
• Phone no : 215-***-**** or 757-***-**** • Email : ***********@*****.***
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PROFILE
I am a great loyal and dedicated team player who does not mind going over the top to excel and knows what it takes to satisfy customers. I have years of experience in the hospitality industry, I like to be challenged and I am always willing to learn. I love to assist other people whether it’s a customer or a fellow associate. I am seeking a position where I can make sure that the customers leave satisfied and wanting to return to the establishment and at the same time advance with the company while giving my best to my employer
WORK HISTORY
Kingsmill Resort & Spa- Williamsburg VA, Mar 2010- Jan 2012
Banquet Setup Attendant
set up rooms in various styles for meetings, weddings and other functions
Check B.E.O daily to perform proper daily duties
Move tables/chair/TV’s/podium stands to proper rooms for events
Set up rooms with pen/pad/glass water for all meetings an conventions
Remove all tables and chairs from room to proper area when guest are finished.
Clean/flip all rooms needed for future events
Insure that all duties are finished on check list before ending shift
Patriot inn & suites- Williamsburg VA, Jun 2009- Feb 2010
Front Desk Associate
Check guest in and out of hotel using PMS
Set tour times for guest going on tour of the resort
Call in work orders over walkie talkie radios
Answer questions regarding tour and other hotel/resort services
Cashed out at the end of each shift
Homewood Suites By Hilton – Williamsburg VA, Dec 2008- Aug 2009
Night Auditor/ Front desk Associate
Answer inquiries regarding hotel services, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Daily accounting data entry and reconcile
Hotel security
Check guest in and out of hotel using PMS
answer and transfer phone calls to designated extensions
call in work orders over walkie talkie radios
cashed travelers and personal checks when needed
cashed out at the end of each shift
Williamsburg Hospitality House - Williamsburg VA, Aug 2007 – May 2008
Front Desk Associate
Check all guest in/out using PMS programs
answer and transfer phone calls to designated extensions
call in work orders over walkie talkie radios
cashed travelers and personal checks when needed
cashed out at the end of each shift
Crowne Plaza - Williamsburg VA, July 2006 – Apr 2007
loss prevention officer
parole the perimeter of the hotel making sure all doors are secure
lock the kitchen and bar after closing hours
deliver guest bills under their room doors
assist guest when needed (maintenance, luggage, room services)
Do a nightly walk around the hotel to insure that all light, door, an ,locks are working properly
Check to make sure that all maintenance reports are completed
Parole all hallways to insure that each guest is insured a safe stay.
Marriott - Williamsburg VA, Apr 2001 – June 2006
front desk supervisor/ bellman
supervised 6 employees per shift
trained new employees
open and close each shift using PMS
brief the next shift on previous shifts matters and concerns
resolve guest issues to best of my ability to ensure that they are satisfied
check guest in and out of hotel using PMS
answer and transfer phone calls to designated extensions
call in work orders over walkie talkie radios
cashed travelers and personal checks when needed
cashed out at the end of each shift
assist guest with luggage
EDUCATION
High School Diploma
Jamestown High School, Williamsburg VA - Sep 1998 - Jun 2001
graduated high school with a 3.1 GPA and studied computer repair and networking
SKILL
• I am PMS certified
• I learn new things quickly
• work well with other team members
• I know what it takes to satisfy guest as well as my employer
• Microsoft Word
• Microsoft Excel
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