Senior Operations Analyst/Scheduler

Jesus G. Orozco

Irving Texas ***** ********@*****.*** Cell Phone: 469-***-****

http://www.linkedin.com/pub/jesus-orozco/20/884/542

SENIOR OPERATIONS ANALYST/SCHEDULER

** ***** ** *** *****rame batch processing skills in Mainframe Systems (Z/OS 2066/2086, OS/390), MVS/XA, EXTRA (TSO/ISPF/SDSF), WLM, and limited knowledge of AIX/UNIX RS6000, NT environments. 10 years experience working as an OPC/ESA TWS Scheduler. Excellent communication and documentation skills with the ability to meet established (SLA) objectives. A self starter with a strong attention to details, and a positive professional team attitude in problem resolution & escalation.

Maintained OPC/ESA Applications (Create, schedule/add/delete) jobs. Monitored batch jobs via OPC/ESA scheduling system and the Mainframe System and for all distributed systems for anomalies through an automated alerting software and associated console, and open PR’s that relate to system failures including hardware trouble & abends that occur within the Data Center. Handled calls directed to Operations relating to enterprise-wide issues, OPC/ESA scheduling requests and requested application reruns. Assisted the RDS Administrator with RDS maintenance of report distribution issues and reprint requests.

PRINCIPAL RESPONSIBILITIES

Assisted in producing automated and manual daily, weekly, and monthly production processing schedules for IBM computers and open systems in accordance with organizational guidelines.

Modified and submitted special request jobs for computer processing.

Applied communications, analytical and problem solving skills to help identify, communicate and resolve systems, telecommunications and applications issues, and business impacting outages in a timely and efficient manner.

Coordinated the resolution of computer processing problems between users, systems programming, applications programming, computer operations and telecommunications staff.

Monitored service levels and recognized potential batch processing issues that affected meeting service level deadlines for on-line availability.

Worked with other Information Services functional areas to develop and implement productivity improvements and explore potential effects of planned equipment, systems and application changes, and the new Data application systems environment.

Administered the use of Operations oriented system software packages in accordance with established standards and procedures.

Provided limited input to Applications Development personnel regarding the effective and standard use of JCL and other system software utilities.

Maintained working relationship with Applications Development, Data Base Administration and Technical Services.

Monitored reporting Distribution systems (RDS) and processes for error conditions.

Provided support to diagnose problems and implement corrective measures when conditions dictate.

Implemented, stabilized, and modified new reporting based on enhancement requests (via JCL,XPTRMAIN/RDS/JHS/XNET) from company report owners on report setup, modification, and security enhancements when requested.

COMPUTER OPERATIONS

Provided training in OPC/ESA (TWS Scheduler/ CA11, job restart and recovery), JCL, Z/OS, MVS,

EXTRA/ATTACHMATE (TSO/ISPF/SDSF), TMON/MVS, OMEGAMON/ENQMON, VPS, VTAM,

NETVIEW, JES2, XPTRMAIN (RDS/JHS/XNET), RACF, WLM, Tape Mgmt (3494 VTS/ATL, CA-1

TMS/TMC), and Automation Console troubleshooting to Computer Operator Lead/Senior/II/I.

Facilitate Customer support, incident and escalation procedures.

Monitor multiple Mainframe Systems (LPAR) batch processing in, Z/OS, MVS, TSO/ISPF/SDSF, JES2, VTAM, NETVIEW, and OMEGAMON.

Monitor CMOS/NM Direct Systems (Operations/Merchandising) batch processing via Mainframe System, and CMOS/Universe (using PUTTY (Telnet)).

Monitor AIX Servers environments.

Perform IBM System Procedures: IPL|POR|HMC

Proficient skills in Lotus Notes, GWI problem reporting, Microsoft Office, & Windows Desktop Applications.

Remote Access Support using PUTTY, DAMEWARE, PC-ANYWHERE, USRMGR, SVRMGR, and TELNET.

EMPLOYMENT

Neiman Marcus Irving, TX 1988 - 2010

Advanced from Senior Computer Operator, Lead Computer Operator to Senior Operations Analyst/Scheduler.

Served as Acting Day Shift Manager and managed Change Control meetings.

Provided training to the Computer Operations staff in all areas of the Mainframe System and the various software packages and equipment. Served as backup for the RDS Administrator. Created, modified/removed RDS Bundle Reports. Worked on Mainframe Systems: IBM Z/OS 2066, 2086, OS/390.

Gaines Pet Foods, (Quaker Oats Co.), Farmers Branch, TX 1986 - 1988

Lead Computer Operator

Managed Shift Operations with responsibility for computer operating personnel and equipment, and coordinated activities of shift operations with division/subsidiary personnel.

Anderson Clayton, Farmers Branch, TX 1982 - 1986

Lead Computer Operator

El Centro College, Dallas, TX 1980 - 1982

Lead Computer Operator

EDUCATION

El Centro College Community College, Dallas, TX (1977 - 1982)

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