Manager Project

Midori Sickel Sunrise, FL *****

954-***-**** (cell)

********@*********.***

PROFESSIONAL SUMMARY

Over twenty years of progressive experience in Information Technology including software development and management of software applications, projects, and resources.

Hands-on application / project manager with strengths in converting requirements to application deliverables through planning and designing solutions. I am a self-starter and quick learner, and can motivate teams to collaborate and deliver projects on schedule.

I am seeking a position that needs my hands-on collaborative approach to business solutions and challenges me with professional growth opportunities.

Software Application Development and Management Experiences

• Managing Projects (scale from1 week to 1 year)

• Setting rules and standards

• Monitoring compliances

• Designing and analyzing systems

• Creating prototypes and technical documents

• Managing software changes

• Assuring quality

• Training end-users

• Planning installation and recovery

• Supporting off-hour issues

• Improving user processes

• Maintaining excellent work ethics

Resource Management Experiences

• Pre-screening resumes

• Interviewing candidates

• Training new employees

• Monitoring performance by having one-on-one periodically to discuss any issues and personal development goals

• Evaluating performance

• Terminating and disciplining employees

• Facilitating weekly team meeting

• Facilitating team activities

System and Industry Experiences

• Airline Ticketing Systems

• Airline Reservation Systems

• Decision Support System Reporting

• Human Resource Applications

• AR, AP, and GL

• Financial Reporting

• Collection Systems

• Pricing Systems

• Customer Relation Management System

• Online Order Form

• Purchase Requisition and Order System

• Customer Communications – letters and emails

• Credit Card Processing through Paymentech

• Automobile Insurance Systems

• Google Adwords API

System Development Tools

• Mainframe (13 years of Culprit, COBOL, CICS, MVS/JCL, TSO, ISPF, EDF, Intertest, FTTSO, OLFU, SYSB, Changeman, Librarian, Pacbase)

• Database s (DB2, MySQL, Pervasive Btrieve)

• Oracle OBISE1

• Client Server (10 years of Microfocus COBOL, NetExpress, Revolve, SP2, HTML, Webservices, PGP, FormPrint, Visual Studio), XML, SOAP

• Microsoft Office (Word, Excel, PowerPoint, Visio)

• Project Management (MS Project, OWL, Alexsys Teams)

EMPLOYMENT HISTORY

Cakes by Midori, LLC July 2011 - Present

Owner of bakery that provides custom baked goods such as cakes, cupcakes, cookies and other pastries with unique individualized decoration.

• Created a website to be marketable

• Responded to customer inquiries and orders with superior customer service

Hostway Corporation (Affinity Internet, Inc.) FEB 2000 – OCT 2010

(Contract during Feb 2000 thru May 2000 )

3250 W. Commercial Blvd, Ft. Lauderdale, FL 33309 1-866-***-****

MIS Application Manager

Major responsibilities:

Hands-on software development manager responsible for designing software applications, delivering software development, troubleshooting systems, and analyzing processes.

• Managed a team of six software developers who supported and enhanced the core business applications (custom CRM and ERP)

• Established coding standards and change management policies to increase efficiency

• Analyzed and designed customized applications and mentored development team

• Followed the project life cycle, identified tasks, and organized actions with software development and network teams (depends on projects, there was a daily meeting to follow up on activities)

• Coordinated Quality Assurance activities and User Acceptance testing

• Created the Installation timeline with involved engineers

• Planned the restore and post installation activities

• Managed helpdesk calls from users and attended weekly meeting to discuss priority for maintenances and enhancements

• Designed solutions and managed software implementations that interfaced with external vendors such as Paymentech (credit card and ACH processor), Google, Bank of America (Lockbox)

• Upgraded our support ticket systems to reduce key strokes and add validations for improvements.

• Handled daily support calls from the internal and external users

• Responsible for customer data migration from legacy Affinity system to Hostway system

• Managed business intelligence requests; developed dashboards and reports

• Hired, terminated, and trained software developers.

Applications:

• Accounting Applications (AR (Cash, Lockbox, Credit Card, ACH, Credit Memo, Debit Memo, Write off, Write-off Reversal), AP, GL)

• Customer Management System (trouble ticket, billing, notes, Invoicing, payment history, email communications)

• Collection System (delinquent notices, escalations, tracking collection effort, reporting to collection agencies, write-off)

• Purchase Order Requisition System

• Customer Account Management System

Technologies Used: Microfocus Cobol, Netexpress, Revolve, DB2, Pervasive PSQL, Revolve, QVCS, TOAD for DB2, Alexsys Team 2, Cobol SP2, FormPrint, MySQL Query Browser, Oracle OBISE1, JIRA, XML, & HTML.

JM Family Enterprises, Inc. SEP 1997 - FEB 1999

100 Jim Moran Blvd, Deerfield Beach, FL 33442

Lead Analyst - Information Technology Services

Supported the Fidelity Auto Insurance Systems (Mainframe) using Cobol and DB2 tables for maintenance and adding enhancements. Learned PacBase (Cobol code generater) due to the system was written in Pacbase. Coordinated the installation schedule with developers in Jaxsonville, FL. Became a part of the system rewrite group to collect requirements from the user group and generated documentations for the project.

For employment verifications, please call 800-***-**** ext. 1520

Certified Vacations OCT 1983 - MAR 1997

110 E. Broward Blvd, Ft. Lauderdale, FL 33301 (business is no longer active)

Manager, Information Systems

Lead Analyst, Information Systems

Coordinator, marketing and Group Sales

Held a number of positions in a progressive career that began as an end-user and advanced to ten years as an Information Technology professional, from software developer to Information Systems Manager.

Major responsibilities:

• Managed a team of five to eight programmers for system supports, developments, and enhancements

• Re-designed the nightly job stream to optimize the run time

• Subject Matter Expert (SME) on Delta Airlines ticketing and Certified Vacations Voucher system

Applications:

• Airline Ticketing and Vouchering Systems

• Reservation Booking Systems

• Financial Application Systems

Technologies Used: 11 years of Mainframe Cobol, JCL, ISPF, TSO, FTTSO, OLFU, Changeman, DB2, VSAM, CICS, Mapper

EDUCATION

Florida Atlantic University, Boca Raton, FL

Bachelor of Administration, Computer Information Systems 1996

Broward Community College, Davie, FL

Associate of Science, Airline Administration 1986

Accomplishments

DB2 Application Developer Training

AMA Management Training

Partner of the month in March of 1996 at Certified Vacations

Runner up Employee of the Year 2005 at Affinity Internet, Inc.

Others - Fluent in Japanese (conversational level)

Certified Professional Food Manager 2/27/2010

4 years of creating custom decorated cakes, cupcakes, and cookies

In process of obtaining PMP Certification

Contact this candidate