Customer Service

Charles L. Jones, II

***** ********* ****, ******** **** Texas 77489, 281-***-****, *******@*****.***.

Education

Prairie View A&M University, Prairie View, TX

Master of Arts, Counseling May 2005

Bachelor of Science, Biology (Minor in Chemistry) May 1995

Technical Skills

Microsoft Office 1997-Present

Windows OS

Mac OS

Linux OS

Word Processor

10-key

Calculator

Copy Machine

Able to type 40+ words per minute

Work Experience

The Home Depot, Houston, TX October 2008- present

Customer Service Representative

Assisted customers in finding what they need in various departments.

Answered questions and served as a product expert within these departments.

Alvin Independent School District- Alvin, TX October 2009- present

Substitute Teacher

Fort Bend Independent School District, Sugar Land, TX January 2000- June 2008 Substitute Teacher/Middle School Science Teacher

Taught Science to students at the sixth and eighth grade levels, while also serving as a counselor intern. Earned a permanent position after starting as a substitute teacher.

Regularly communicated with parents, administrators, and other instructors. Was responsible for managing classroom discipline and evaluating students according to state and local guidelines.

Participated in the School Diversity Committee

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