S.J. HOUCHIN

*** ******** ****** • Knoxville, TN 37923 • yyb36p@r.postjobfree.com

H: 865-***-**** • C: 865-***-****

SUMMARY

ASQ-Certified Quality Engineer with over twelve years of manufacturing experience managing quality systems for compliance to the ISO 9000/TS16949 quality standards and using root cause analysis to drive continuous improvement. Team leader responsible for resolving customer corrective actions with structured problem solving and quality documentation. Managed supplier quality systems for compliance with business performance requirements/supplier rating. Experienced quality supervisor responsible for achieving unit objectives along with evaluating employee performance. Trained as Certified Lead auditor (RABQSA) to the ISO 9000/TS16949 standards with over eight years of internal auditing experience maintaining compliance to system (QMS) quality standards.

PROFESSIONAL EXPERIENCE

Bosch/PBR Automotive, Knoxville, TN 2007-Present

(Tier 2 supplier of brake-caliper assemblies to GM)

Quality Engineer

• Lead customer corrective-action root-cause analysis.

• Team leader for quality and continuous improvement for production.

• Create and implement Quality Management systems procedures and work instructions for customer compliance.

• Drive improvement for 15% scrap reduction for bolt-thread galling defects on process.

• Managed quality system to track supplier performance rating.

• Developed quality standards and created inspection plans for production to comply with engineering specifications.

• Internal auditing for compliance to ISO and TS 16949 quality systems.

Ceramaspeed, Inc., Maryville, TN 2005-2007

(Component supplier to Whirlpool.)

Quality Engineer

• Team leader for customer corrective-action process and warranty analysis.

• Project Manager for capability studies, measurement, and process-improvement studies.

• Team leader for root-cause analysis to establish shop-floor quality.

• Internal auditing for compliance to ISO and TS 16949 quality systems.

• Provide technical leadership for structured problem-solving and statistical analysis.

Blue Ridge Concepts, Knoxville, TN 2000-Present

(Editing and technical-editing company)

Technical Editor/Consultant

• Edit technical-research articles.

• Consult with technical editors regarding cell-biology terminology.

Productivity Improvement Center, Knoxville/East Tennessee 2002-2004

(Automobile parts inspection firm)

Quality Engineer/Quality Control Inspector

• Maintained quality at Level-Two containment for various manufacturing processes.

• Developed quality-inspection procedures and set up audit station to engineering requirements.

S.J. Houchin Page 2

865-***-****

Cendant Corporation, Knoxville, TN 2000

(Hotel-management company)

Senior Statistical Analyst

• Performed statistical analysis of hotel call-center data (trend-identification).

• Managed data system and statistical-analysis team for budget group.

Aerotek Ford Motor Company, Louisville, KY 1999-2000

(Ford Explorer and Ford Sport Trac manufacturing facility)

Quality Engineering Analyst, Engineering Team

• Analyzed statistical warranty data to identify potential customer issues with the Explorer/Mountaineer product line.

• Quality engineering consultant to engineering manager and SPC teams on production floor.

• Implemented Ford Explorer Monthly Quality Metrics Manual to Dearborn Management Team.

Corning, Inc., Harrodsburg, KY 1995-1998

(Manufacturer of laptop-computer glass and eyeglass lenses)

Statistical Quality Engineer

• Project Team leader for continuous improvement, and for resolving process, quality and supplier quality issues for shop floor.

• Designed experiments and SPC programs to generate process feedback data for process control.

• Implemented the ISO procedures for quality-engineering methods, measurement studies, and control plans. Created and taught engineering statistics coursework to process engineers.

• Served as project manager on cross-functional team that reduced major glass defect by 85%.

• Team leader for pack out inspection defect-reduction team.

Miniature Precision Components, Walworth, WI 1994-1995

(Tier 1 supplier of injection-molded parts/assemblies to Ford, GM, Chrysler, and Saturn)

Quality Engineer/SPC Coordinator

• Administered and evaluated methods and procedures used in the statistical quality system. Supervised collection and analysis of all measurement information. Trained plant personnel for all statistical systems. Created statistical-analysis coursework for final inspection auditors.

• Quality group manager for measurement team. Performed employee evaluations.

• Designed plantwide product inspection-sampling procedures.

• Created experiment program to quantify and then reduce variation in dimensional characteristics.

EDUCATION/CERTIFICATIONS/TRAINING

Bachelor of Science, Major in Statistics

University of Tennessee, Knoxville

Certified Quality Engineer, American Society for Quality (2009)

GD & T/CMM Programming, Pellissippi State Technical College, Knoxville, TN

Shainin Problem-solving, Bosch Group, Knoxville, TN

Certified Lead Auditor Training-ISO 9001/TS 16949 (RABQSA) Nashville, TN (2010)

COMPUTER PROFICIENCIES

Proficient in Microsoft Word, Access 2000, Excel, Power Point, Minitab, computer software

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