A+ Computer Technician

Greg Mulkey

*** ****** **

Dawsonville, GA **534

******.****@*****.***

Home: 770-***-****

INFORMATION TECHNOLOGY SPECIALIST

Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.

Proven expertise in supporting and troubleshooting hardware, software and networking issues.

Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to person” for immediate resolution to technical issues.

Organized, take-charge professional with exceptional follow-through abilities and detailed orientation, able to plan and oversee projects from conception to successful conclusions.

Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.

Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

C.W. Matthews Contracting Co. Inc. Marietta, GA

Heavy Construction and Highway Construction

Systems Analyst/Technical Support/Field Tech 03/99 to 10/09 10+ years

Installed and maintained all desktop computers, laptops, printers, and computer peripherals at all asphalt plants.

Installed and maintained all LAN and WAN networks, telephones, and telecommunications.

Trained and supervised plant foreman on new software and hardware, while serving as a liaison to C.W. Matthew’s software designer.

Worked with the estimating department to contract subcontractors, and to enter in pricing quotes on road contracts.

Worked on blueprints to determine storm drain and concrete pipe dimensions for various roadwork projects.

Country Cupboard Headquarters Dawsonville, GA

Convenience Store Chain

Systems Analyst 06/94 to 03/99

Maintained the stores POS registers, printers, and token ring network.

Installed and maintained new desktop computers within Country Cupboard’s affiliated stores.

Installed and maintained token ring networks in Country Cupboard’s Headquarter network.

EDUCATION & CERTIFICATIONS

A+ Certified (2010)

Microcomputer Specialist – PC Repair, LAN Networking

Appalachian Technical College

Jasper, GA

(1994-1996)

High School Diploma

Dawson County High School

Dawsonville, GA

(1990-1994)

REFERENCES

References available upon request

Contact this candidate