Network Administrator

Trent A. Bauserman

**** ******** *****, *********, ** 22664

yy6uc7@r.postjobfree.com

(H) 540-***-**** / (C) 540-***-****

Network Engineer | LAN Administrator | Network Administrator | Windows Administrator

An accomplished IT professional with demonstrated success in the engineering, implementation, administration and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN networks. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently.

Technical Expertise

Operating Systems: Server 2008/ 2003/2000, Windows 7/Vista/ XP/2000, OS X

Hardware: CISCO Routers, Switches, Wireless Controllers, Adaptive Security Appliances and AP’s. Laptops, Workstations, and Servers manufactured by Dell, Lenovo, Gateway, and HP. PBX systems manufactured Mitel, Iwatsu, and Avaya. Printers, Plotters, and MFP devices manufactured by HP.

Software: Exchange 2003/2007, Veritas Backup Exec, Lotus Notes, MS Hyper-V, MS Terminal Server, MS RemoteApp, MS ISA Server, McAfee Virus Scan & ePO 4.5, Office 2000/2003/2007, SQL 2000/2005, Cisco IOS, VNC, Visio 2000/2007, WSUS, WDS

Network/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, EIGRP, OSPF, TFTP, SNMP, Ethernet

Certifications: Mitel Technician (2007), Iwatsu Technician (2006)

Professional Experience

Aramark Luray, VA

I.T. Manager 3/2010 to Present

Installed and ensured functionality of network equipment at seasonal resort and retail locations in Shenandoah National Park. Provided for the day-to-day operations maintenance, performance, and reliability of multiple data and telephone networks. Maintained backup and recovery systems for network resources. Provided documentation of all new processes, and procedures and standardizations. Worked with contractors and vendors to ensure security and stability of network systems. Managed deployment projects for new devices and services on the network when applicable.

Key Projects & Accomplishments

• Managed the implementation of new POS equipment in 5 retail locations.

• Successfully coordinated the opening of all seasonal properties, which required the installation of all previously removed equipment.

Interbake Foods, LLC Front Royal, VA

Network Control Analyst 3/2007 to 1/2010

Managed, implemented, maintained and periodically audited McAfee ePO suite for enterprise network. Provided for the day to day maintenance, performance, and reliability of data network. Managed, maintained, and implemented new devices onto local server infrastructure. Maintained, programmed, upgraded and repaired local PBX system including lines and telephones. Maintained backup and recovery systems for network resources. Provided documentation of all new processes, and procedures and standardizations. Created new user and exchange accounts in Server 2008/Exchange 2007 environment. Provided hardware and software support to over 200 clients in a Win XP/Vista environment. Maintained local AS400 connectivity, devices, and accounts.

Key Projects & Accomplishments

• Reviewed current phone and data solutions and was able to save the company enough money in order to implement a secondary data connection in order to alleviate slow connectivity to the corporate office. Planned, coordinated, and implemented the data circuit which included a Cisco ASA and MS proxy solution.

• Successfully implemented a McAfee ePO 4.5 and Virus Scan 8.7 infrastructure solution that provided malware and virus protection.

• Initiated and managed the migration of existing server infrastructure to a Hyper-V environment.

• Planned, coordinated, and implemented the conversion of IPM application into a virtual solution, which increased the responsiveness of the application and improved overall decreased the amount of time inspectors were required to input data into the system.

• Designed, documented, and implemented new addressing scheme at location to enable to communication of manufacturing equipment back to SQL server. This enabled the company to access production information in real time in order to maximize production capabilities.

• Enhanced existing PBX to meet the changing needs of the business and also managed the project of implementing a PA system.

• Successfully implemented certificated based wireless solution for facility in order to accommodate mobile users.

Shentel Telecommunications Edinburg, VA

Systems Technician/Network Technician 6/2006 to 3/2007

Designed and installed Iwatsu (ADIX), MITEL PBX’s at customer locations. Upgraded existing PBX operating firmware, troubleshoot and repair onsite. Installed and terminated Cat5e, Cat6, and Fiber Optic network cabling and then test. Installed and repaired burglar and fire alarm systems. Repaired CCTV systems and cabling. Managed network solutions provided to customers. Performed system maintenance on all Servers to include all BIOS and Software updates. Maintained user accounts and internal file storage.

Key Projects & Accomplishments

• Successfully implemented custom PBX solutions for customers in response to their unique business needs.

• Recommended network wiring solutions in order to successfully complete renovation project for customer.

• Identified and resolved connectivity issues for local government in order to meet SLA.

Senior PC/Desktop Technician 1/2005 to 6/2006

Provided hardware and software support to over 500 clients and machines in a Win XP/2000 environment. Provided support to offsite locations via remote desktop connection and assist in correcting software issues. Configured and deployed machines for new employees that join the company. Coordinated upgrade of desktop equipment and software as necessary. Logged user troubles and resolutions into TrackIt ticketing system. Provided support for network connectivity issues as well as configuring network equipment. Provided documentation of all new processes, and procedures and standardizations.

Key Projects & Accomplishments

• Planned, coordinated, and implemented the upgrades of desktop infrastructure from 2000/98 to XP without user disruption.

• Increased efficiency by researching and reporting on the necessity of a patch management solution for the server and desktop systems.

• Received recognition from the management of the company for successful implementation of several project that increased user efficiency.

Rubbermaid Commercial Winchester, VA

IT Systems Specialist 3/2004 to 12/2004

Administered support for 450 client machines in a Win XP/2000/NT/9X environment. Provided support to offsite Sales Representatives via remote desktop connection and assisted in correcting software issues. Any issue that was unable to be resolved via remote connection was sent in and corrected in house then returned to user. Configured, deployed, and implemented the rollout of over 150 laptops and desktops. Responsible for the creation and modification of user accounts and Security Groups in Active Directory. Responsible for the creation of Exchange 2003 accounts. Responsible for file access on multiple network resources. Provided support for in house Macintosh machines. Setup Networked office equipment on existing network.

CSC Federal Sector Chantilly, VA

Senior Help Desk Coordinator – IT Help Desk 9/1999 to 3/2004

Tracked trouble reports and updates in Vantive ticketing system. Provided End user support in a Help Desk environment, including hardware and software configuration support and troubleshooting for Windows NT 4.0, 9X, 3.X, MSDOS, Internet Explorer and Netscape 4.X. Provided support on the National Weather Wire system working with customers on a variety of issues.

Senior Help Desk Coordinator – GETS

Supervised a one to two person team on second shift in a Network Operations Center. Provided system technical support, monitoring and administrative support, and maintaining user access to the Government Emergency Telecommunications Service system. Tracked trouble tickets and recorded updates in Vantive ticketing system.

Senior Help Desk Coordinator – DUATS

Provided tier one support for company computer systems and then escalating if necessary to tier 3. Working in an environment of Win XP/2000 Win NT, 9X with UNIX systems. Assisted users in accessing DUATS information system that provides pilots access to FAA flight planning and weather information. Users access the system via home computers or remote systems in airports. Responsible for the troubleshooting and configuration of Cirrus software used to access DUATS information.

Education

Strayer University Manassas, VA

Bachelors of Information Systems 3/2010

Global Knowledge

Cisco SNAF – Securing Networks with ASA Fundamentals

Networking/Router Configuration CCNA

McAfee

McAfee VirusScan and ePO

CESC

Implementing and Supporting Microsoft Windows XP Professional

Supporting Microsoft Windows 2000 Professional and Server

Configuring and Supporting microcomputers (A +)

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