Medical Billing Manager

ELEANOR ARMAND

*** ****** ******* **** #*** • Casselberry, FL 33720 • ********@*******.*** • 813-***-****

Versatile, resourceful and high-energy professional with 10+ years added value experience, leveraging wide-ranging talents in various healthcare and IT related industries including medical billing and coding, instruction and curriculum development, EMR/EPM management systems .Possess expert client management skills, specializing in relationship building and training to deliver client expectations. A talented organizer with the ability to drive strategic initiatives, build and motivate winning teams, and deliver positive outcomes. Fluent in Spanish, French and Creole.

Administrator, optimizer, and trainer: NextGen Healthcare EPM; Patient/Medical/Billing management software; and Windows-based clinic supporting software

Proven written and verbal presentation communication skills, interfacing with management, directors and students; conveys information effectively.

Active listening skills, able to give full attention to what others are saying and asking questions as appropriate.

Effective problem solver who analyzes information and evaluates results to identify solutions.

Ability to deal patiently with problems and complaints and to remain courteous when faced with escalated issues.

Strong business acumen, professional appearance and personal integrity.

Microsoft Office Suite • Medical Charting • Medical Billing and Coding/ ICD 9/ICD10

Clinical Workflow •Practice Management Software (EMR/EHR) • TMM Software • Integrity EHR

Medicare/Medicaid • Medisoft • Medical Manager • RIS/PACS• Nextgen EPM

RELATED PROFESSIONAL EXPERIENCE

Adventist Health Systems 2011-2012

NextGen EPM Analyst

Provides support for NextGen EHR/EPM/ICS and related systems

Adopts all standard processes and documentation responsibilities relative to issue management, change management, testing, training, and documentation

Responds to customer issues and change requests with a high degree of success according to established service levels and/or expectations

Interacts with system vendor support personnel and other AHS IT departments to resolve customer issues and requests

Participates in system deployment, testing, and training activities, system upgrades, fixes, and enhancements

Travels to customer sites, as needed, to provide IT-related NextGen application support and training.

Actively participates in knowledge-sharing and cross-training ; in on-call rotation

Kaplan University - Online 2010-Present

Herzing University - Online 2010-Present

Everest University, Tampa, FL 2009-2012

Florida Career College, Riverview, FL 2008-2010

Adjunct Professor – Allied Health / HIT Program

Reviewing/editing/updating course curriculum regularly to ensure it is up to date and accurate.

Perform any related tasks to improve the nature, experience, and delivery of online courses where appropriate

Participate in institutional assessments, continuous improvement sessions and attend online faculty meetings.

Keep current with trends, techniques, technologies affecting the institution and the student body.

Ultimate Medical Academy, Tampa, FL 2010-2011

Lead Instructor

Develop and create approved syllabus. Organize, prepare and regularly update all course materials.

Successfully provide clearer and improved student learning processes with effective communications. Ensured accessibility of all courses via technology.

Demonstrate consistency and fairness in preparation and grading of exams. Regularly achieve anticipated outcomes of courses and examinations.

Additional responsibilities include monitoring day and night instructors, submitting faculty evaluations, assisting with curriculum updates and any other duties as assigned by the Program Director.

Independent Career Colleges, Online 2004-2010

Online Curriculum Developer Consultant for Herzing and NAU

Applied adult learning theories, developed instructor-lead and web-based courseware that incorporated a balance of presentation, application and feedback.

Maintained positive business relationships with customers, students and other professionals.

Worked closely with subject matter experts to create educational, informative and interactive courses.

Used various software authoring tools and department resources to create dynamic, technically functional courseware loaded with multimedia, graphics, animation, audio and video details.

Graham-Windham, New York, NY 2000-2003

Medical Biller Manager

Developed and implemented mechanisms and controls to ensure appropriate billing and payment cycles and accurate and timely billing, in accordance with established internal and third party payer requirements.

Monitored charge posting, billing and collection operations for compliance with established policies, regulations, procedures and standards.

Managed the processing of all personnel actions. Handled performance evaluations and initiated corrective action.

Analyzed operational volume to determine appropriate staffing requirement plans, including reporting results of follow-up audits.

EDUCATION

Oregon State Health University, Portland, OR

Graduate Certificate – Health Informatics- 2013

Metropolitan College, New York, NY

Master of Public Administration - 2003

Saint Joseph’s College, Brooklyn, NY

Bachelor of Health Administration- 2001

CERTIFICATIONS

CPC • CPR • NCP Nextgen EPM/EAS• NRCCS • HIPAA

PROFESSIONAL AFFILIATIONS

AAPC • AHIMA • HIMSS

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