General Manager

Michael E. Williams

*** ******** **** ********, ** 36093 - Ph 334-***-**** - Fx 334-***-**** - *******@*********.***

Why I Should Be Pull-A-Part’s General Manager:

I possess the experience to deliver quality and satisfaction to customers and profits to shareholders; the vision to translate corporate goals into results; and the skill to transform groups of employees into teams of stakeholders. With me, you’ll receive total dedication to maintaining a reputation built on quality, service and uncompromising ethics.

Experience

2009-Present MBA Consulting Wetumpka, AL

Managerial and Business Consultant

Provide management and business consulting services for small and mid-size businesses. This is compensating and pro bono professional management advice to upper level management for local-only established companies.

Assist decision makers in analyzing data, forecasting future earnings, increasing production, cost cutting and personnel issues. Payoffs: Creating economies to scale with waste and cost reduction, less employee layoffs and more productive work environments without sacrificing quality.

Provide counseling and assistance for business closings. Payoffs: Employee relocation, asset disposal, peace of mind.

2003-2009 Tallapoosa Casino Montgomery, AL

Assistant General Manager; promoted from Shift Supervisor

Supervised the Cage Director, Floor Director, Slot Manager, Income Manager, Customer Service Manager, Beverage Manager, Delicatessen Manager, Housekeeping Manager and six Floor Managers; indirectly supervised six Cage Managers, 13 supervisors and the remaining 228 employees. Had full P & L responsibility with employee disciplinary authority; also responsible for office management, procurement, payroll benefits administration and accounts payable.

Assured customer’s needs were met; handled and resolved floor disputes involving patrons and/or employees

Payoffs: A smooth running casino floor where customers and employees had full representation.

Changed item and product descriptions and item categories in new procurement software. Payoffs: Much more user friendly, better lookup, cross-referencing and expeditious item purchasing.

Took over and revamped the Cage and Vault department that was struggling with management/employee relations, poor efficiency and substandard performance. Reassigned personnel, drastically improved department communications and brought about welcome positive change. Payoffs: Greatly improved efficiency, department stability and fantastic employee morale.

Uncovered, exposed and ended a money stealing scheme, enabled by a vendor’s software flaw, involving employees and customers. Payoffs: Vendor forced to upgrade outdated software, dishonest employees terminated, dishonest patrons go elsewhere, theft losses eliminated and machines are more efficient with less downtime.

Education

B.A., Major: Business Management/Minor: Psychology: GPA 3.23 / 4.00 Huntingdon College, Montgomery, AL

A.A., Major: Management/Minor: Psychology: GPA 3.25 / 4.00 Huntingdon College, Montgomery, AL

Awards - Dean’s List of High Honors ; Huntingdon College, Montgomery, AL

Computer Skills

Great Plains, Eatec, Attendance Enterprise, Prophet 21, Microsoft Office

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