Solid Training Executive

Erich K. Williams

*** ******** **, ***** *** 914-***-****

New Rochelle, NY 10801 *****.********@*****.***

SUMMARY

Seasoned training professional with over 15 years of experience working with organizations in the public and private sectors including insurance, information and professional services, telecommunications, financial services, entertainment, and fashion. Solid background in Training, Consulting, Sales, Sales Management, and Publishing.

SPECIALTIES

- Design and Delivery of Training

- Adult Learning Principles

- Subject Matter Expert: IS

- Project Management of training and development activities associated with:

- CRM’s (Salesforce.com)

- ERP’s (PeopleSoft and some SAP)

- DCM’s (Documentum and Legacy applications)

- LCMS (OnDemand)

- Order-to-Cash business systems and sales reporting

- Business Process Management and Systems Processes

- Public Speaking/Coaching; Branding and Identity; Sales and Marketing

ACCOMPLISHMENTS

THOMSON: Initiated a $150K cut from travel budget, by creating more web-based learning, decreased processing time on $1M in sales orders, lead team that conducted over 1500 courses per year, lead successful international rollout of Salesforce.com - including change management, introduced real-time simulations and validated testing to Thomson Financial, streamlined User Acceptance Testing process resulting in a $75K savings; E2 CONSULTING: Trained 500 Sales Agents – Soft Skills (Insurance), Trained 250 local residents in Job Readiness (Not for Profit/Local Government), Trained 250 NYC high school students in Public Speaking (Not for Profit), Recommended Software to better monitor and train Client Services Group (Labor Union), Created $1M+ annual technology savings (Labor Union), Raised $100K (Not for Profit); WORLDCOM/MCI: 275% of $900K Quota, Lead Soft Skills Training at Sales Boot Camp; COGENT: 2 time Rep of the Month; GGN: co-facilitated Soft Skills training during Sales Boot Camp, 4 time Rep of the Month, President’s Club; BAS: Reduced client marketing expenses by 250K; IBM CORP: Generated $500K in training revenues, co-facilitated Baldridge Assessment.

PROFESSIONAL EXPERIENCE

KPMG INTERNATIONAL (Contract) 10/08 – 1/09

Training Lead

Create training strategies for implementation for international (149 locations globally) SAP rollout; including implementation and deployment of RWD’s uPerform simulation software.

THOMSON CORPORATION 1/06 – 2/08

Director, Training & Development Management Information Services

Created strategy to provide international learning and development support for 24 finance and sales operations software applications that supports Thomson Companies across market segments (Financial, Scientific, and Taxation & Accounting). Aligned learning initiatives with leadership competencies, LMS alignment with the competencies, determined competency gaps and bench strengths, measured effectiveness of learning programs against competencies and business results, sought leadership experiences and exposures for others to recreate, and sought new learning methodologies that drove performance from good to great. Utilized various methodologies including:

- Utilized the ADDIE (Analyze, Design, Develop, Implement, Evaluate), and ISD (Instructional System Design) Models

- Created web portal for eLearning for all Order to Cash training modules

- Project management of training development/delivery associated with implementations and upgrades

- Created strategies for blended learning approaches (Web, Simulations, Classroom, 1-on-1 sessions)

- Implemented the use of OnDemand (LCMS) Software for all training documentation

- Oversaw creation and maintenance of training web portal

- Conducted Train-the-Trainer sessions for staff (ongoing)

- Ongoing evaluation of training documentation methodology

- Career Development & Training of MIS Training Team

- Created Financial Sales organization development curriculum in conjunction with HR

- Created job specific On-Boarding curriculum in conjunction with HR

- Ensure training was in step with core business objectives

- Extensive Travel (Domestic and International)

Erich K. Williams Page 2

THOMSON FINANCIAL

Manager, Training – Business Systems Group Training, Thomson Financial

Oversaw training for 20,000+ employees on 5 continents and throughout the domestic US for 24 software applications (proprietary and non-proprietary), covering the entire Order to Cash process at Thomson Financial, Thomson Scientific, and Taxation and Accounting market segments. Among the applications supported by my team are the Contracts, CRM, Order Management, Reporting, Billing, Customer Data, Commissions, etc.

Sr. Trainer - Business Systems Group, Thomson Financial

Provided training and created documentation on Order to Cash systems:

- Order Management System

- Order Tracking System

- CRM Training (Peoplesoft 8.0 and Salesforce)

- Contract Management

- Customer Master & Product Master

E2 CONSULTING, INC. 11/00 – 2/07

Owner

Provider of business process management, technology, and marketing consulting services to various organizations.

Systems Training (Custom Instructional Design, Development, & Implementation), Sales Training (Customized Instructional Design, Development, & Implementation), Job Readiness Training (Soft Skills), Marketing/Branding, Management, Organizational Process, Business Process, Technology (Hardware/Network/Wireless)

Industries Serviced:

Not for Profit, Mortgage, Luxury Retail, Labor Unions, Local Government, Education, Consulting Firms, Insurance, Telecommunications, Information Services, Entertainment

WORLDCOM/MCI 9/01 – 8/02

Major Account Manager

Sold full range of network products to Fortune 100 and above companies:

Network Infrastructure (UUNet, MCI, WorldCom), Co Location, Web Hosting, Hardware (Nortel PBX, Cisco Routing), E Commerce Solutions, Sales Boot Camp Instructor/Trainer (Course Design, Development, Implementation)

COGENT COMMUNICATIONS 12/00 – 7/01

Commercial Account Manager

Sold full range of network products to Fortune 100 and above companies:

Network Infrastructure (i.e., 100M and 1G fiber optic circuits to Tier 2 Internet Service Providers)

GILLETTE GLOBAL NETWORK 9/97 – 11/00

Sr. Sales Manager

Carried a $700K annual commission for network products to Fortune 100 and above companies:

Network Infrastructure, Co Location, Web Hosting, Hardware (Lucent, Nortel PBX, Cisco Routing), E Commerce Solutions, Sales Boot Camp Instructor/Trainer (Course Design, Development, Implementation)

B.A.S. CONSULTING 5/93 – 12/97

General Manager/Partner

Work with companies to establish cost efficient Marketing strategies, Business Development, Technical Writing for marketing materials (brochures, pamphlets, annual reports)

Industries Serviced:

Wireless, Not for Profit, Shipping, Publishing, Fashion, Entertainment, Information Services, Advertising, Insurance

IBM CORPORATION 9/83 – 9/93

Sr. Trainer/Quality Consultant

Taught process to internal customers (i.e., Manufacturing, Sales, Sales Operations, Finance, Billing), and external customer groups

- Course Instructor - Process Analysis Technique (Deming Approach)

- Utilize the ADDIE Model (Analyze, Design, Develop, Implement, Evaluate)

- Coaching

- Facilitate

- Extensive travel

Erich K. Williams Page 3

EDUCATION Hartford University

MBA, Marketing 2000

B.S., Marketing 1992

SKILLS Microsoft Word, Excel, PowerPoint, Outlook, OnDemand/UPK, RWD uPerform

PROFESSIONAL Management Fundamentals; Managing the Training Function; How to be a Dynamic

TRAINING & Trainer, Corporate Train the Trainer

AWARDS TOPS Gold – Thomson Financial 2006

275% Quota – WorldCom

Rep of the Month - March ’99, August ’99, and August ’00 – Gillette

Director’s Quality Award – IBM

Member of Malcolm Baldridge Assessment Task Force (U.S. Education) – IBM

Merit Award – IBM

IBM Means Service Award – IBM

AFFILIATIONS & American Society for Training and Development

MEMBERSHIPS American Management Association

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