Project Manager Quality Assurance

Nannette Badillo Cordero

**** ********* **., *********, ** 28226●980-***-****●704-***-****●***************@*********.***

Education/Skills

MBA-Inter American University of Puerto Rico, San Juan, PR – GPA 3.6

BBA- University of Puerto Rico, Rio Piedras, PR – CUM LAUDE

Spanish Interpreter/ Translation Certification- LLE Communications Solutions, Washington, DC

Comprehension, Discourse, Structure, Lexicalization, Fluency and Translation - 93%

Ethics and Compliance Certification- Global Compliance Services, Charlotte, NC

Social Media Training – Global Compliance Services, Charlotte, NC

Core Competencies

Bilingual Spanish to English and English to Spanish

•Strong Understanding of Ethics and Compliance• Excellent Written and Verbal Communication Skills•Strategic Promotional Plans•Team Leadership & Direction •Account Management•Recruitment &Training •Negotiations skills•Proposal Writing•Budgeting

High-impact Presentations•Assessment & Analysis•Call Center Training for Spanish Speakers•Multi-tasker•Ability to Influence others and Build Relationships•Attentive to Details and Processes•Strong Understanding of Marketing Channels

Professional Experience

Present

Territory/Project Manager, Bilingual-Global Compliance Services, Charlotte, NC

Place job advertisements to increase resources in U.S. and Canada. Recruit, interview, screen, and provide training to contractors. Assign projects to contractor around United States and Canada; provide them support, advice and direction. Assess contractors’ performance, and insure overall quality and compliance. Evaluate reports for quality assurance and issues resolution. Communicate projects status to clients as required.

Achievements: 100% on time completion of projects on a monthly basis. Increased the candidates’ base and reduced expenses by 75%.

Communication Specialist, Bilingual-Global Compliance Services, Charlotte, NC

Using journalistic interviewing skills, obtain information from individuals that wished to report allegations of unethical activity or misconduct in the workplace; Presented information in a form of accurate reports to be delivered to investigation departments or EEO officers. Maintained information confidential and handle difficult situations in a professional manner.

Achievements: Commitment to Service Excellence Award in December 2009.

Bilingual Coordinator, Angel Tree Event - The Salvation Army, Charlotte, NC

Trained volunteers on registration, donations handling and distribution stages of the event; resolve emerging issues and difficult situations. Assisted the Spanish speaking community throughout the process; served as interpreter when needed. Translated TSA documents and promotional material.

Achievements: Spanish speaking population served increased by 50% from previous year.

Spanish Instructor- United States International University, Nairobi, Kenya

Instructed Basic and Intermediate Spanish. In addition, I assisted the Director of the Association of Teachers of Spanish of Kenya (ATSK) with events planning.

Achievements: I identified and invited speakers from the private industry and the diplomatic community; as a result, a successful network was created between students of Spanish, the community and the ATSK.

Business Instructor

• University of Puerto Rico, Carolina, PR

• Inter American University of Puerto Rico, San Juan, PR

Subjects: Management, Marketing, Business Ethics, Services Marketing, Social Responsibility of

the Enterprise.

Project Manager-Job Training Partnership Act, Carolina Consortium- Carolina, PR

I created and implemented the Awareness Campaign with an ultimate goal of job creation and 100% allocation of federal funds: Effective presentations to prospective employers and commercial/industrial associations – on one to one basis or sector groups. In addition, I evaluated and negotiated proposals.

I worked in community management and recruitment; I utilized mass media and public relations to promote the program and recruit eligible candidates.

Achievement: The budget was successfully allocated. The Program’s success contributed to lower levels of unemployment for the region and additional funds granted.

Other Activities

Overseas:

Projects and Events Planner- Spanish Speaking Women’s Association of Nairobi, Nairobi, Kenya

Charlotte:

Active volunteer with: The Salvation Army, Union County Public Library and Charlotte-Mecklenburg Public Schools.

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