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Customer Service Manager

Location:
Canton, NC, 28716
Salary:
15.00
Posted:
April 18, 2012

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Resume:

Kimberly D. Thomason

** *** **

Canton, NC *****

828-***-****

Education: 1998/2000 Haywood Community College Clyde, NC

Insurance & Coding

General Psychology

Algebra

Expository Writing

Medical Law and Ethics

Medical Terminology I & II

Anatomy & Physiology

Records Management

Word Processing

Computers (Excel, Power Point, Word, etc.)

Medical Transcription

Work experience:

Box Office Manager

1995-1997 T.G. Shepherds Theater in the Smokies/Country Tonite Theater.

Showplace Blvd. Pigeon Forge,TN

Duties Included:

Basic Accounting (balancing daily box office Tills)

Running Credit Card Batches

Interviewing

Scheduling

Making sure the box office and Reservation Dept. ran smooth

Answering multi line phone system

Excellent customer service

Monthly audits

Office Manager/Lab Tech:

2000-2001 Hilltop Dental Lab

Sylva,, NC 27192

Duties Included:

Scheduling

Billing

Deliveries

Production of dentures

Inventory

Asst. Team Leader/ Medical Records

2001-2007 Asheville Gastroenterology & Assoc.

Biltmore Ave., Asheville, NC 28801

Duties Included:

Asst. Team Leader making sure dept. ran smoothly

Released records to pt's., Attorneys, Offices, Hosp. Etc.

Answered 6-line Phone system

Set up our new EMR

Trained staff on EMR (I knew & ran better than T. Leader)

Electronic and Regular Faxes for our dept.

QA'd charts before scanning

Scanned Charts and filed into correct Folders

Light scheduling

Light Billing

Answered the “Doctor Hot line”

Met and followed all HIPPA Guidelines

Child Care Giver;

2007-2009 Self Employed

Duties Included:

Daily Routines of taking care of 5 children

Doctors’ Appointments

Schooling

Continuing Education Classes monthly

Tutoring

Mentoring

Although I thoroughly enjoyed working with children, I felt as though my

skills were not being put to good use. This also didn't occupy my time the

way I prefer. I like to stay busy, multi task and interact with the public.

My intentions were to go back to school to further my education during this

time so that I would be able to get a great career and unfortunately with the economy

it never happened.

Administrative Supervisor

2009-Current RHA Behavioral Health

90 Asheland Ave, Asheville, NC

Some of my duties Include:

Scheduling

Billing/coding

Answering multi line phone system

NCTOPPS

IRIS / incident reporting

New client intake interviewing

Processing/posting payments

Balancing funds

Meeting minutes

Coordinator of meetings

HRC Human Rights Committee Member

Filing

Records faxing/requesting

Light transcription

Order/delivery processing

EDS / Medicaid eligibility

Authorizations through VO and WH

Intakes – gathering financial and health info

BaR (Billing at risk) Reports

Research for missing authorizations

Light HR (Only supervised Staff of 6)

508's for Raleigh

I have processed consumers into our establishment by:

Documenting demographics, consents, financial and insurance information

Verifying Consumers' insurance coverage for outpatient services

Entering and or updating information and maintaining the database

Verified consumers benefits plan, policy numbers, deductibles, copays, pre-certification requirements, insurance company contact information and effective dates of coverage, etc.

Kept proper documents for consumers’ requirements and identifying the appropriate billing procedure for that company.

Assisted with the pre-certification process

generated monthly reports

reviewing and explaining insurance coverage with Consumers

Performing all reimbursable billing activities

Ensured that all billable cases are identified and bills are generated

Coordinating completion of forms with consumers, providers, clinical and administrative staff

Obtained information required for workman's compensation

Maintained clinical notes and documentation for proper billing

Insured all monies were applied to a billable note or fee schedule

I fully understand the reimbursement procedures, including third party policies and compliance, eligibility and billing.

As well as the laws, regulations and rules related to billing and collections for healthcare

I have a full range in knowledge regarding office equipment, software and different databases and applications,

I have attended cultural diversity course yearly to be able to communicate with people from varying viewpoints, including different races, religious, political and educational backgrounds



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