Customer Service Manager
Resume:
Kimberly D. Thomason
Canton, NC *****
Education: 1998/2000 Haywood Community College Clyde, NC
Insurance & Coding
General Psychology
Algebra
Expository Writing
Medical Law and Ethics
Medical Terminology I & II
Anatomy & Physiology
Records Management
Word Processing
Computers (Excel, Power Point, Word, etc.)
Medical Transcription
Work experience:
Box Office Manager
1995-1997 T.G. Shepherds Theater in the Smokies/Country Tonite Theater.
Showplace Blvd. Pigeon Forge,TN
Duties Included:
Basic Accounting (balancing daily box office Tills)
Running Credit Card Batches
Interviewing
Scheduling
Making sure the box office and Reservation Dept. ran smooth
Answering multi line phone system
Excellent customer service
Monthly audits
Office Manager/Lab Tech:
2000-2001 Hilltop Dental Lab
Sylva,, NC 27192
Duties Included:
Scheduling
Billing
Deliveries
Production of dentures
Inventory
Asst. Team Leader/ Medical Records
2001-2007 Asheville Gastroenterology & Assoc.
Biltmore Ave., Asheville, NC 28801
Duties Included:
Asst. Team Leader making sure dept. ran smoothly
Released records to pt's., Attorneys, Offices, Hosp. Etc.
Answered 6-line Phone system
Set up our new EMR
Trained staff on EMR (I knew & ran better than T. Leader)
Electronic and Regular Faxes for our dept.
QA'd charts before scanning
Scanned Charts and filed into correct Folders
Light scheduling
Light Billing
Answered the “Doctor Hot line”
Met and followed all HIPPA Guidelines
Child Care Giver;
2007-2009 Self Employed
Duties Included:
Daily Routines of taking care of 5 children
Doctors’ Appointments
Schooling
Continuing Education Classes monthly
Tutoring
Mentoring
Although I thoroughly enjoyed working with children, I felt as though my
skills were not being put to good use. This also didn't occupy my time the
way I prefer. I like to stay busy, multi task and interact with the public.
My intentions were to go back to school to further my education during this
time so that I would be able to get a great career and unfortunately with the economy
it never happened.
Administrative Supervisor
2009-Current RHA Behavioral Health
90 Asheland Ave, Asheville, NC
Some of my duties Include:
Scheduling
Billing/coding
Answering multi line phone system
NCTOPPS
IRIS / incident reporting
New client intake interviewing
Processing/posting payments
Balancing funds
Meeting minutes
Coordinator of meetings
HRC Human Rights Committee Member
Filing
Records faxing/requesting
Light transcription
Order/delivery processing
EDS / Medicaid eligibility
Authorizations through VO and WH
Intakes – gathering financial and health info
BaR (Billing at risk) Reports
Research for missing authorizations
Light HR (Only supervised Staff of 6)
508's for Raleigh
I have processed consumers into our establishment by:
Documenting demographics, consents, financial and insurance information
Verifying Consumers' insurance coverage for outpatient services
Entering and or updating information and maintaining the database
Verified consumers benefits plan, policy numbers, deductibles, copays, pre-certification requirements, insurance company contact information and effective dates of coverage, etc.
Kept proper documents for consumers’ requirements and identifying the appropriate billing procedure for that company.
Assisted with the pre-certification process
generated monthly reports
reviewing and explaining insurance coverage with Consumers
Performing all reimbursable billing activities
Ensured that all billable cases are identified and bills are generated
Coordinating completion of forms with consumers, providers, clinical and administrative staff
Obtained information required for workman's compensation
Maintained clinical notes and documentation for proper billing
Insured all monies were applied to a billable note or fee schedule
I fully understand the reimbursement procedures, including third party policies and compliance, eligibility and billing.
As well as the laws, regulations and rules related to billing and collections for healthcare
I have a full range in knowledge regarding office equipment, software and different databases and applications,
I have attended cultural diversity course yearly to be able to communicate with people from varying viewpoints, including different races, religious, political and educational backgrounds
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