Customer Service Human Resources

Stephanie T. Harris

**** ********* **. ********, ** 770-***-****) 678-***-****) *****************@*****.***

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MISSION STATEMENT:

Highly motivated and focused professional eager to transfer 15+ years of corporate experience and proven accomplishments in administrative and customer service.

CORE ABILITIES

Communication Skills (verbal and written), Time management,

Skilled in handling multiple tasks, Billing, Microsoft Office Suite,

Operate multiple telephone line systems, Skip tracing, Access, Invoices,

Reimbursement, Financial counseling, Collections, Typing skills,

Problem - solving, researching and planning, Staff training, Registration,

Scheduler, Self-Motivated, Data entry skills, Knowledge of FDCPA, SAP,

Development and empowerment, Processing and preparation of claims

QUALIFICATIONS AND SKILLS:

• Incoming and outbound calls both on and off a dialer system to customers regarding delinquent auto deficiency ,bankcards accounts, mortgage loans, equity line loans, installment loans, leases, credit cards, overdraft checking and saving accounts.

Incoming technical support, troubleshoot and perform corrective procedures and meet inflexible commitment deadlines.

• Process payment arrangements, extension, settlement, charge off and preparing accounts for legal actions.

• Posting, adjusting, reviews and evaluate remittance advice on rejected bills.

• Processing cash, credit card payment, issue refunds to customers and insurance companies.

• Accountable for all incoming and outbound calls regarding Visa and Master card processing and down loads.

• Team - Leader over commercial and third party collection accounts.

• Obtain credit reports for customers, businesses, and sending certified delinquent letters.

• Processing and billings credit life and credit disability claims to appropriate insurance companies. Apply and research worker’s compensation, (EOB), HMO, and commercial insurance payment to the appropriate accounts.

• Responsible for creating and maintaining an efficient and accessible filing system. Fielding telephone calls, directing visitors, scheduling appointments, and mentoring and training new hires.

EMPLOYMENT HISTORY:

Alorica - Kennesaw, GA

AT&T Customer Service Representative - 2012

Georgia Department of Human Resources - Marietta, GA

File Clerk - 2011

Baby Rhino Printing Inc. - Detroit, MI

Sale Representative 2008 - 2010

American Red Cross - Kennesaw, GA Telerecruiter 2006 - 2008

AdvanceMe Inc. - Kennesaw, GA

Commercial Credit/Collector 2004 - 2005

West Corporation - Atlanta, GA

Third Party Collector 2003 - 2004

Heller Financial/ GE Capital - Troy, MI

Commercial Collector 2001 - 2002

Fifth Third Bank - Cincinnati, OH

Claims Processor/Collector 1999 - 2001

EDUCATION:

Georgia Work Ready Certificate, Marietta, GA Silver Level

Chattahoochee Technical College - Marietta, GA

First Aid / CPR/ AED Program

Metro Medical - Smyrna, GA Phlebotomy Certificate

H & R Block Atlanta,GA

TAX Certification

Ross Medical Education - Detroit, MI

CNA/ Home Health Care Certificate

Highland Park Community College -

Highland Park,MI

Nursing

Alabama State University - Montgomery, AL Business/Chemistry

AWARDS AND ACCOMPLISHMENTS:

Created and organized a processing pattern to help merchant review their processing status each month.

Perfect attendance.

Employee of the month, and top producer for reaching monthly goal.

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