Training Support
Resume:
Ambrose King
Duluth, GA *****
Phone: 404-***-****
E-Mail: *********@*****.***
Career Overview
Summary Skills Accomplished and dynamic Epic Analyst with experience in providing end user support and training for hospital and clinicians. Experienced Epic software, pre and Go-live implementation support. Meticulous attention to details, excellent interpersonal, written and verbal communication. Excellent project management skills well versed in Microsoft office software packages. Proven ability to work efficiently on different projects. Detailed oriented and good organizational skills. Team player who creates a positive team environment. Strong customer focus, mission driven, service oriented, attention to details, and ability to quickly learn new applications and technologies. Ability to work well alone or in a team setting. Self-starter who can work with minimal supervision while following established guidelines. Extensive hands on experience in the installations, troubleshooting and configuration of PCs, laptops, peripherals, mobile devices.
Work Experience
06/2012 to 07/2012
Harborview Medical Center Seattle, WA
Assisted end users on how to schedule and register a new patient.
Provided elbow support to users on how to check in a patient with incorrect registration.
Participated in Epic Ambulatory go-live at the Adult Medicine clinic.
Assisted Physicians and Nurses in documenting hyperspace encounters.
Setting up end-user Inbasket pools.
Setting up Favorite Smartext templates.
Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.
Provided end-user support for managing Inbasket.
Provided training for end users in preparation for Go-Live.
06/2012 to 07/2012
BASSET MEDICAL CENTER New York, NY
Epicare support Analyst
Team member in implementation of Epic Ambulatory Go-live Projects.
Assisted Clinicians in the setup of Inbasket Pools.
Provided support for end-users in setting up user Preference lists.
Provided support for configuring end-user charting tools such as Smartphrases.
Walk providers through the Day 1 checklist to ensure they have all the necessary tools.
setup in hyperspace such as pools, visit orders, adding more activities, building their list for routing etc.
06/2012 to 07/2012
UNIV. OF MINNESOTA MEDICAL CENTER
Epicare Ambulatory Support (Ambulatory/Clindoc/cadence) Provided elbow support to physicians on the floor on EpiCare Ambulatory.
Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.
Proactively troubleshoots workflow issues and reports any technical issue and other issues to command center.
Assisted the clinicians to set up and utilize smart tools - smartext, smartphrase.
Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset.
Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care plan information.
11/2010 to 06/2012
LIGHTWORLD SYSTEMS
Technical Support Analyst
Installed and configured various software per user requirements.
Resolved user connectivity issues by phone, in person or via remote access.
Performed workstation migration, upgrades and updates.
Trained users on new hardware and software.
Troubleshoot and repaired laptops, printers, mobile devices and projectors.
Did on-site installations of hardware and software for corporate customers.
Installed, configure and troubleshoot applications and hardware.
Provided customer support and training on PCs and peripherals.
Implemented and supported logon issues, printers, connectivity, and email.
Responsible for research, acquisition, and configuration of all new software and hardware.
Performed file server and workstation backups and restore using arcserve.
Troubleshoot network problems and conflicts.
Suggest improvement and speed of network and systems performance.
4/2012 to 04/2012
NORTON HEALTH KY
Epicare Ambulatory Support (Ambulatory/Clindoc/cadence) Supported validation and testing environment.
Assisted end users on how to schedule and register a new patient.
Provided elbow support to users on how to check in a patient with incorrect registration.
Provided elbow support to end users on how to schedule advance visit and panels.
Assisted end users on how to run and configure existing reports and save new reports.
Training audience included Physicians, Nurses, Biomedical, Technicians, Clinical Educators, Patient Care Technicians and Administrative Assistants.
03/2012 to 04/2012
ST. MARY'S HOSPITAL Richmond, VA
Epicare Analyst
Team member in implementation of Ambulatory go-live project.
Assisted Physician and other clinical staffs as needed by providing elbow support for the Epic Go-Live.
Ability to effectively track, follow up and bring resolution to queries and other issues.
I supported end users with a follow-up action, such as placing certain orders, jumping to a different activity, or applying new information to the patient's plan of care.
Provided end-user education to prepared clinicians to use an electronic documentation process into their daily workflow routine.
Ability to create and use Smart Tools, Smart Texts and Smart Phrases in hyperspace Facilitates end-user validation at implement sites.
12/2010 to 01/2012
MI
Credentialed Trainer
Achieved credentialed status in Cadence scheduling application, both inpatient and ambulatory.
Lead classes in Cadence scheduling application, both inpatient and Ambulatory.
Lead classes in Cadence scheduling to Managers, Supervisors and Super-users, inpatient and outpatient scheduling staff, centralized schedulers and clinic co-workers for go-live.
Provided support during and after go-live.
King, Ambrose Page 3 Trained on Inpatient, HOD and Ambulatory clinic workflows, from front desk, clinical support and nursing staff.
Individualized and adjusted training content based on various roles of participants, Train new and transferred co-workers in Cadence module including Ambulatory, Inpatient, HOD, template build and referrals.
Classroom training including distance training using conferencing software.
Education and Training
May 1989 University of the District of Columbia ,
BA Computer Information and Systems Science
,
Certifications
. A+, MCSE, CCNA
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