Manager Supply Chain
Resume:
Arthur F Hatfield
Merrimack, NH **054
*******@*******.***
SUMMARY
Proven collaborative leader with extensive experience in managing multifunctional operations. Recognized as an enthusiastic team player, with superior motivational capabilities, who consistently delivers bottom line results. Documented success developing, implementing, and sustaining process improvements that drive profitability. Problem solver that empowers employees, reduces expenses, and increases customer satisfaction. Respected by cross functional groups as supportive, knowledgeable and able to articulate clear objectives that represent group consensus.
STRENGTHS
Supply Chain Management Profit & Loss Management
Forecasting/Scheduling Inventory Control Operational Planning/Analysis Customer relations
Organizational Design Process re-engineering
SKILLS
Leading Motivating and Coaching Employee development
Change Management Team Building
Accomplishments:
- Redesigned the process flow to facilitate the receipt and shipment of product using point of use design.
- Built Carrier relations that were non-existent and negotiated lowest pricing for Freight.
- Redesigned the Inventory Control Department of a $150M Electrical Wholesaler. Defined responsibilities, established clear performance metrics that assigned accountability and identified areas needing process improvements.
Resulting in:
• Fill Rates improved from 97.8% to 99.1%
• Reduced SKU's by 12%; Reduced Total Inventory by over six hundred thousand dollars
• 50% improvement in Turns, up by 2.8; Active Inventory up 13 points to over 79%
- Implemented policy changes that resulted in the reduction of the Returns Department Inventory by more than one hundred thousand dollars, over 70% and ensuring disposition within sixty days.
- Drove continuous improvement process of the annual Physical Inventory from year to year, which resulted in a decrease in our Physical Inventory operating expense, by fifty thousand dollars.
- Built Business Operations infrastructure, for the Commercial Lighting Projects group by coordinating, developing and maintaining functional Policies and Procedures for customer contact as well as Manufacturing Representative Terms and Conditions.
EMPLOYMENT HISTORY
Distribution Manager
RSCC Aerospace and Defense Manchester, NH 2011 – 2011
Managed the Shipping and Receiving Department and Respooling function, with a staff of seven hourly employees in an ITAR regulated organization. Responsible for ensuring the timely shipment of Domestic and International customer orders using multiple Carriers. Also maintained a Finished Goods stockroom consisting of over one thousand line items and one million dollars.
Inventory Control Manager – Central Distribution
Standard Electric Wilmington, MA 2004 – 2009
Manage the Inventory Department, which is responsible for ensuring availability, accuracy and profitability of a ten million dollar inventory, supporting nineteen Branches in three states. Conduct audits of Receiving, Shipping and product locations to ensure continuous improvements in Traffic scheduling, Process control and personnel productivity through corrective actions.
Responsible for managing the Distribution Center’s Annual Physical Inventory consisting of more than twelve thousand SKU’s and five million dollars. Included training, warehouse preparation and coordination with remote Branches, Corporate Finance and external auditors.
Customer Service Manager – Commercial Lighting Division
Manage the group responsible for ensuring Commercial Lighting projects are completed as specified by the customer, on time and in budget. Construct “state of the art” infrastructure, including policies and procedures, necessary to increase productivity and ensure profit margins. Work with internal organizations, external Manufacturing representatives and contractors to balance Purchase Orders, Credit claims and Billing.
Business Analyst
Enterasys Networks - Andover, MA
Manage customer relationships to ensure teamwork and Partnerships are established when setting and attaining goals. Work within Operations to define a business strategy designed to anticipate, understand, and respond to customers’ needs. Analyze internal policies and procedures for productivity improvements and resolve identified conflicts.
Serve as liaison between Operations and the Channel Partners - Resolve all revenue related issues that impact quota, bonuses and order reconciliation. Establish and maintain a strong service relationship through daily collaboration.
Sales Operations Manager
DEC - Networks Group - Littleton, MA
Provided operational support to the Sales organization and key Distributors in the sale of Digital Networks products. Provide status on Marketing programs and business initiatives to determine the success through Channel and Global accounts. Identify plans and programs to improve Distributor inventory age and turns.
Primary interface for Channels Distribution and the US Regional Areas, as well as Canada and Latin America for all customer satisfaction issues involving Networks products. Facilitate product and information flow.
Material Manager
DEC -DECDirect Distribution - Nashua, NH
Create and manage business relationships with all segments of the supply chain to provide for the procurement and distribution of Finished Goods. Established procedures and maintained system files used in generating forecasts of high volume, low margin products used for MRP, space and labor planning and asset reporting. Analyzed gross margins for profitability and to determine stocking strategies, candidates for third party, direct ship and supplier stocking.
EDUCATION
Bachelor of Science - Business Administration University of Massachusetts, Lowell, MA
Technical Skills: Microsoft’s Office, Word and Excel, Smartforecasts II
Cognos Data Warehouse (Impromptu and Powerplay)
Completed APICS courses in MRP, PAC, JIT and Inventory Management
Processed EDI documents for Sales, Inventory and Purchase Orders
MEMBERSHIPS
Member of Supply Chain Management Practioners & Experts
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