Experienced Travel Counselor

Robert Meyerriecks

*** ***** ******

Goshen New York 10924

845-***-****(H )843-***-****(C)

************@*****.***

EXPERIENCED IN THE FOLLOWING AREAS

• Proficient in Sabre and Apollo reservation systems

• Excellent knowledge of client issue resolution

• Exceptional handling of multi-cultural clientele

• Strong knowledge of group and meeting travel

• Strong attention to detail and sense of urgency

• Exceptional telephone etiquette, Internet and PC savvy

• Strong interpersonal skills, excellent verbal and written skills

• Exemplary customer service orientation toward high end travelers

• In depth knowledge of world geography, airline routes, partners and hubs

• Excellent knowledge of RTW, circle trip fares, net fares, airline mileage redemption, and FIT’s

• Ability to remain calm in any escalated situation, and function in any fast paced demanding environment

• Excellent working knowledge of cruise weddings, destination weddings, and honeymoons to any part of the globe

PROFESSIONAL EXPERIENCE

MT Travel Call Center, 07/2001-Present

VIP/Executive Corporate/Leisure Travel Counselor: Quickly and efficiently established rapport with repeat traveling high end clientele travelling both domestic and international; coordinated multi segment/multi destination itineraries; anticipated needs and provided a speedy resolution; executed full service travel via: online, and telephone; excellent customer follow up; gross yearly sales were in excess of one million dollars; ensured clients were given the lowest authorized available airfare, hotel, and ground transportation rate while providing the best logical itinerary; maintained daily global distribution queues (GDS); exercised exceptional judgment, taking on average of 70-100 calls per day with 100% accuracy.

Trans World Airlines, 12/1980-03/2001

Flight Attendant/Purser: Domestic and international in flight safety and service; adapted quickly to changing priorities; exceptional performance record in providing exemplary customer service; provided a professional but friendly environment allowing customers to feel comfortable and at ease; I was good company for the journey and a fast friend; received numerous high level company accolades.

EDUCATION

Mount Saint Mary College, Bachelor of Arts Psychology, 1986 Newburgh, NY

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