Customer Service Sales

Kevin Arnold

**** ********* ***** - *************, ** 13027

315-***-**** ********@***.***

Residential/Commercial Exterior Building Materials Specialist

Operations Management ~ Sales ~ Account Servicing

Profile of Qualifications

Offering over 20 year’s experience in residential and commercial exterior building industry, with comprehensive knowledge of materials ranging from roofing and siding through windows and metal products ~ Proficiently steer business operations ranging from human resources, sales, customer service, inventory control, and procurement through distribution, administrative and P&L ~ Successfully hire, train and direct top-performing teams ~ Strategically coordinate personnel and drive operations to maximize use of resources, control costs, boost efficiencies, and increase sales and profits ~ Have completed numerous Hazmat, Safety, Sales, and Customer Service trainings and seminars

Achievement Highlights

• Promoted to co-steer operations of a $19M annual revenue branch

• Collaboratively led branch to rank as Top Regional Performer in sales and profits

• Twice recognized as Regional Assistant Manager of the Year

• Earned several Regional Inside Salesman of the Year awards

Professional Experience

ABC Supply Co. fka Bradco Supply-Syracuse, NY 1991-2012

Assistant Branch Manager; 1996-2012

Inside Sales Representative; 1991-1996

• Illustrating value and contributions as an integral team member, retained through company acquisition and promoted to position of increasing accountability

• Collaboratively steered branch operations of $19M annual revenue branch employing as many as 18 staff, with responsibilities spanning staffing, training, scheduling, sales, and customer service through inventory control, procurement, administrative, and financial/P&L

• Conducted weekly inventory accounts as well as managed year-end inventory

• Cost-effectively managed materials purchases to ensure competitive pricing and maintain optimal stock levels based on real-time and projected needs

• Launching career in sales, effectively consulted with clients to identify needs, delivered customized presentations and closed high-volume sales

• Additionally served as Delivery Service Manager, with responsibility for strategically coordinating driver schedules and routes, checking loads and maintaining database

Other skills/trades

• New York State security guard licensed(#100*********)-expires July 31,2014

Military service

• Served 16 years(1983-1999) in the US Army Reserves(SFC/E7) as a combat engineer,demoltions expert,air assault,and a drill sgt receiving numerous awards.

Community Leadership

Manager/Coach for girls softball –Baldwinsville Little League from 2008- present

League Commisioner-Baldwinsville Little League from 2009-2010

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