Ginger Mercer
P.O. Box 568
Alamo, Georgia 30411
**************@*****.***
RESUME
EXPERIENCE
March 22, 2010 – May 6, 2010
Heart of Georgia Community Action Council, Inc., Eastman, GA
County Developer (Laurens); Temporary
Assist in the coordination and implementation of government programs at the community level, including the Energy Assistance Program (EAP) and the American Recovery and Reinvestment Act (ARRA); ensure client applications are in accordance with regulations, procedures and guidelines; educate and inform the public about the programs available and encourage their participation; promote services through personal contacts, telephone, news media and other agency sources;
screen, interview and determine the eligibility of clients; provide clients with information about other services when appropriate; maintain current knowledge of available services and changes in laws and regulations; maintain personal and confidential data on the clients served; establish professional relationships with private and public agencies; perform office duties, correspondence, data entry and computer applications; perform customer service duties in a courteous and professional manner; communicate clear and concise with clients and agencies.
February 25, 2010 – March 31, 2010
United States Census Bureau, Waycross, GA
Questionnaire Assistance Center (QAC) Representative; Temporary, Part Time
Assist respondents in completing their census questionnaires; answer general questions about the census; provide language assistance; refer respondents to other resources when appropriate; maintain records and data confidentiality; perform
customer service duties.
November 24, 2009 – March 19, 2010
Heart of Georgia Community Action Council, Inc., Eastman, GA
County Worker (Wheeler County); Temporary, Part Time
Assist in the coordination and implementation of government programs at the community level, including the Energy Assistance Program (EAP); ensure client applications are in accordance with regulations, procedures and guidelines; educate and inform the public about the programs available and encourage their participation; promote services through personal contacts, telephone, news media and other agency sources; screen, interview and determine the eligibility of clients; provide clients with information about other services when appropriate; maintain current knowledge of available services and changes in laws and regulations; maintain personal and confidential data on the clients served; establish professional relationships with private and public agencies; perform routine office duties; perform customer service duties in a courteous and professional manner; communicate clear and concise with clients and agencies.
Employment gap due to family illness.
June 2000 – July 2001
Wheeler County Chamber of Commerce, Alamo, GA
Office Work ; Volunteer, Temporary
Performed standard office and administrative duties; operated computer and office equipment; maintained data records and data confidentiality; organized community events to encourage economic growth; performed customer service and interpersonal reception by phone and in person; assisted the public on county information and resources.
I resigned from the job position at Plant Vogtle to act as caregiver for my mother during her illness and death and subsequently to act as a caregiver for my father during his illness and death.
April 23, 1988 – June 25, 1993
Georgia Power Company, Plant Vogtle, Waynesboro, GA
Methods and Training Specialist, Training Department, Full Time
Performed office and clerical duties; performed classroom and on the job training to ensure Chemistry department personnel
meet qualifications; developed and revised training materials using computer; processed and maintained training records; conducted needs, job and task analysis for training program; ensured training programs reinforce standards and expectations; attended training courses to maintain instructor qualifications.
April 12, 1982 – April 22, 1988
Georgia Power Company, Plant Hatch, Baxley, GA
Senior Chemistry Technician, Chemistry Department, Full Time
Performed sampling and laboratory testing on plant systems; performed calibration, operation, maintenance and training on laboratory instruments; recorded and maintained data; attended classroom and on the job training to maintain technician qualifications.
EDUCATION
1981 Georgia Southern College, Statesboro, GA; (1) Course
1977 – 1980 Georgia Southern College, Statesboro, GA; Bachelor of Science Degree; Major: Biology
1975 – 1977 Middle Georgia College, Cochran GA; Core Curriculum
1976 Brewton Parker College, Mt. Vernon, GA; (1) Course
TRAINING
Georgia Work Ready Certificate, Certificate ID: NVG7JS46B14S, Expiration Date: 02/03/2016, (Assessment in 3
Categories: Locating Information, Reading for Information, and Applied Mathematics).
January 12 – March 11, 2009, Heart of Georgia Technical College
SCT-100 Computer Class (Microsoft Office 2007, Excel 2007, Access 2007, and Power Point 2007); Grade: A.