Customer Service Management

RESUME

EMEKA WEST AMADI

**, ****** ******, *** ******* Bus-Stop, Olodi-Apapa, Lagos

Tel: 080********, 080********, E-mail: ****.*****@*****.***

Career Objective: An opportunity to attain excellence on my set duties and to contribute to the attainment of the overall objectives of the organization I serve through analytical and numerical skills while advancing my professional career as a gentleman with working experience in Banking Operations.

Key Skills Developed:

Head Teller/Cash Officer

• Collection for airline through the use of bank collects applications (VNA, NAA, SCA).

• Good understanding and use of BDC application (bureau de change), Forex trading.

• Good understanding and use of Pay direct Applications Powered by Interswitch (PHCN) bills payment, cash card funding (X-Change card), Nitel bills payment, e.t.c).

• Local Money Transfer, (Initiation and Liquidation) using Scratch Cards.

• Good understanding and use of Moneygram Application (International Money Transfer)

• Payment and Receiving of deposits from both savings and current account holders.

• Booking of Fixed Deposits, Call Deposit, Overdraft Facilities, Salary Advance and Asset Finance.

Experience: 1999

Till Date United Bank for Africa Plc (Murtala Mohammed Int’l Airport

Business Office) Arrival Terminal, Ikeja, Lagos.

Position: Head Teller

1997-1999 Inland Bank Plc

Branch Office Apapa

Position: Cashier

1995-1997 Columbia Salt (Nig.) Ltd.

Position: Admin. Officer

Training Attended:

• Money gram training

• Cash Receive and Cash Payment

• Cash fast training

• Western Union Transfer

• Customer Service Training

• Pay direct training

• BDC (bureau de change)

• VAN, NAA, SCA (bank collects)

Education & Qualification with Dates:

2011 Ladoke Akintola University of Technology (LAUTECH)

Ogbomoso, Oyo State. MBA in Cost Management in view

2004 Federal University of Technology, Owerri (FUTO)

Higher Diploma HD (Upper Credit) in Business Management

2000 Federal University of Technology, Owerri (FUTO)

National Diploma (ND) in Business Management

Professional Qualification: Certified Institute of Cost Management of Nigeria (CICMN)

O’Level 2001 G. C. E

1995 Oshodi Secondary School (S. S. C. E)

1988 Oremeji Primary School, Olodi-Apapa, Lagos.

Bio- Data:

Names: Chukwuemeka W. Amadi

Date of Birth: 15th August, 1975

Sex: Male

Marital Status: Married

Religion: Christianity

State of Origin:Imo State

L.G.A. Ngo-Okpala

Skill: Driving, Computer Literate and Fire Fighting

Hobbies:

Football and Reading

References: Comrade Friday K. Mamudu

Managing Director

Top Flight Security Company Limited

13, Calcutta Crescent

Apapa, Lagos.

Mr. Friday Okwohai

Senior Superintendent

Nigeria Immigration Services

39, Akpiri Street, Off Coconut Bus-Stop,

Olodi-Apapa, Lagos

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