Customer Service Manager

Christopher Tanner

**** ****** **, *******, ** **428

Phone: 616-***-****

Alt Phone: 616-***-****

E-mail: ***********@*****.***

Highly organized Warehouse Manager Professional with commitment to quality and continuous improvement. Results driven team leader. Distinctive background provides sound platform for supplier discussions and operations understanding. Fluent with inventory control, demand planning, scheduling and implementation of best practices. Strategically managing of internal and external customers in accordance with company goals and objectives. Pro-active with sound judgment, able to self manage, manage others and solve problems. Ability to compile and analyze complex data.

Talents and Core Competencies

Multi-Tasking Capable Good Listener

Responsible Innovative

Quick Learner/Hands On Learner Coach

Decisive Team Leader/Relationship Builder

Puzzle Solver/Analytical Excellent Computer Skills

Experience

Operations Coordinator September 2011 – February 2012

Hadley Products thru Gill Staffing

Created an OEE Database to track daily OEE percentages

Created an Error Tracking Program for Operations Department

Developed a Labor Tracking program for Operations Department

Worked with Manager on their A3 process to develop Lean Manufacturing Programs for Department

Created Production Efficiency Program for Production Floor

Developed MRO Purchasing KanBan/Ordering System for Operations Department

Started to develop KanBan Program for Production/Materials Departments

Supervisor in Training September 2010 – September 2011

Royal Technologies

Worked as a Just In Time Assembly Bay loader, Bay Material Loader, Bay Material Assembler, and a shipper

Helped provide ideas for Efficiency Implementation for different projects

Held a high efficiency rate on all four routes

Service Department Manager March 2010 – July 2010

KSS Enterprises 616 E Vine Street Kalamazoo, MI 49001

Coached a Service Department covering the Michigan and Northern Indiana Territory

Managed Internal Customer Service Request and On the Road Service Technicians

Developed Company Oriented Individual and Departmental Goals

Conducted Quarterly Statistical Reviews and Annual Reviews for all Employees

Created Monthly Expectation Sheets to record monthly progress.

Maintained relationships with Parts Vendors to bring cost savings to department

Conducted meetings with Service Department Personnel

Warehouse Manager January 2009 – July 2010

KSS Enterprises 616 E Vine Street Kalamazoo, MI 49001

Coached a Warehouse for a17 Million dollar company with 6 branch locations servicing 3 States.

Managed Drivers/Third Shift/First Shift Employees

Developed Company Oriented Individual and Departmental Goals

Conducted Quarterly Statistical Reviews and Annual Reviews for all Employees

Created and Maintain a Budget for Department

Maintained relationships with LTL Vendors, Warehouse Supply Vendors, and Small Package Services.

Conducted meetings with Warehouse Personnel

Represented Department at Managers Meetings for Progress on Goals/Departmental Development.

Warehouse Supervisor/Acting Manager 2007 – 2009

KSS Enterprises 616 E Vine Street Kalamazoo, MI 49001

Maintained orientation and layout of the warehouse accommodating a number of new products when added.

Helped maintain department equipment purchasing new equipment when required.

I managed other fleet vehicle washes and repairs.

Maintained the building and responsible for timely repairs when needed.

Warehouse Coordinator 2005 – 2007

KSS Enterprises 616 E Vine Street Kalamazoo, MI 49001

In charge of all deliveries and the proper route designation for orders.

Responsible for timely response to emails and phone calls.

Was in charge of overseeing scheduling of daily shipments.

Maintain a high level of customer service through coaching of sales consultants and coordinators to help customers receive product on a timely basis.

Grand Rapids Branch Assistant Coordinator 2003 – 2005

KSS Enterprises 616 E Vine Street Kalamazoo, MI 49001

Entered Orders for customer delivery

Created Quotes for Sales Consultants

Maintained Showroom in Local Branch

Maintained Warehouse in Local Branch

Blockbuster Associate 2001 – 2003

Blockbuster Hudsonville, MI 49426

Education

2001 - 2003 Grand Rapids Community College For Criminal Justice

2000 – 2001 Ottawa Tech Center For Computer Programming

1998 – 2001 Hudsonville High School General High School

Training

Humanex Ventures Fork Lift Trainer/Certified

Hazardous Materials Certified Sexual Harassment Management

Motor Vehicle Safety Motor Vehicle Documents

Drug/Alcohol Representative

Special Projects

Customer Service Training

Employee Recognition Developer

Safety Committee Member

Cycle Count Program Developer/Lead for a 1 million dollar inventory

Developed Disaster Plan/Sat on Committee

Started/Maintained a Damages/Error Program with a 99.80% accuracy rate average.

Developed a training programs for new employees in the warehouse

Developed Recognition Program for Department

References Available upon Request

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