Customer Service Assistant

Yasmin Devlin-Barnes

*** ***** ****** ******

Apt # 2208

Steelton, PA 17113 717-***-****

**********@*****.***

OBJECTIVE

A position in within your Front Office Assistant in order to utilize my skills and knowledge, and leadership qualities, emphasis on Customer Service. Having extensive experience in Medical Billing & Coding, and Medical Management will prove me to be an asset to your company, that my pending college Associates Degree in Health Administrative Services has given me solid academic skills. Proficient in Microsoft Word, PowerPoint, and Excel.

QUALIFICATIONS

• Medical Terminology

• Encoder, Medisoft

• Medisoft

• 363 Coding hours

• Medical Record Room Clerk

• ICD-Coding, CPT-Coding

EDUCATION

List full Degree Title May 2012

Colorado Technical University, Colorado Springs, CO

• GPA: 2.89

• Professional Communications

• Fundamentals of Reimbursement in Healthcare

• Healthcare Legal Concepts

• HIPPA Certified

WORK EXPERIENCE

Technician

CRC Health Group/White Deer Run April 2012 to Present

• Assists with the completion of the patient bio psychosocial assessment

• Assists in the formulation of the Initial Treatment Plan in conjunction with the appropriate staff

• Assists with individual patient sessions.

• Documents patient activities and behaviors

• Participates on a rotating basis with ongoing educational programs, lecture series and community meetings

• Monitors role calls and locating/reporting patients not in attendance

• Attends ongoing education as determined by the Department Coordinator

Certified Nursing Assistant April 2000 to May 2002

Lancaster General Hospital, Lancaster, PA

• Checked patients vital signs

• Electrocardiogram

• Phlebotomy

• Patients ADL’s

• ROM

• Maintain daily records

• Light Housekeeping

Certified Nursing Assistant June 1999 to May 2002

Special Care Inc. - Lancaster, PA

• Checked patients vital signs

• Patients ADL’s

• ROM

• Maintain daily records

• Light Housekeeping

Certified Nursing Assistant January 1987 to June 1999

Special Care Inc. - Lansdowne, PA

• Checked patients vital signs

• Patients ADL’s

• ROM

• Maintain daily records

• Light Housekeeping

COMMUNITY INVOLVEMENT

• Parent Leadership Award – Pennsylvania State Parent Conference, - July 2006

MEMBERSHIPS/PROFESSIONAL ASSOCIATIONS

• AHIMA - August 2010

• Honors – Nursing Assistant, GPA 3.89 – Advance Career Training – November 1990

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