Customer Service Manager
Resume:
*** **** *** **., **** Worth, TX *****
Home: 817-***-**** Office: 817-***-****
**************@***.***
QUALIFICATIONS
w Recruiting/Sourcing/Full Cycle
w Lead generation
w Quota management
w Up sell/cross sell
w Customer service
w Account management
w Inbound/outbound call processing
w Recruitment, hiring new agents/employees
w Adobe Web meetings
w Proficient in MS Word, Excel, ACT, IMIS, MoJo, XLite Soft Phone, Spitfire Software Predictive, Auto Dialer, Vanilla Soft, Toktumi, and Breeze, Citrix, Five9, Clarify, Telegence, Phoenix, Monster, CareerBuilder, zip recruiter, Taleo (ats).
EMPLOYMENT HISTORY
GCS Personnel
National Recruiter/Sourcing Present
w Sourcing through job boards to find the most qualified candidates
w Place job description adds to job posting boards
w Go through job description with candidates, send them prescreens, Introductory Candidate Profile
w Interview potential employees through virtual office and or telephone based on past experience and skill set
w Submit candidates to hiring companies for manager review
w I’m a liaison between the hiring manager and candidates, will set up and confirm interviews
BWP-Contract-Seasonal
National Recruiter Seasonal Part time February-June
w Place job description adds to job posting boards
w Interview potential employees through virtual office and or telephone
w Made decisions to hire based on past experience and skill set
w
Teleperformance - AT&T Wireless
Customer Service Feb 2011-Oct 2011
w Answer customer questions regarding billing
w Make outbound calls for delinquent payments
w Payment arrangements/reconnect service
Prescription Solutions of America
Sales Manager Dec 2004-Feb 2009
w Managed 7-13 Telemarketers
w Handled all job postings
w Full cycle hiring; interview, on boarding, training, write ups, and terminations
w Ran Predictive dialer, imported list, and ran reports on marketers
w Entered leads for Medicare Advantage appointments into system
w Managed Marketers personnel records, time and attendance; they worked on an attendance bonus, and sales bonus.
w Sales - contacted potential customers through dialer system
w Cancellations - cancel customers who are on the program who longer want to be for a variety of reasons
w Collections - contact customers either by phone or through mail to collect on monthly membership dues
w CSR - complete applications for customers who sign up for Patient assistance Program; also request pertinent information needed to apply for these programs
w Recruited and trained new hires on predictive software, and wrote and trained on all scripts
Citigroup Financial
Collections May 2002- June 2004
w Worked on automated dialer system (mosaics)
w Updated demographics on customers (address, phone, etc.)
w Assisted customers in resolving delinquent payment issues
w Dealt with 5-30 days delinquent accounts
* References available upon request.
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