Customer Service Sales

Education

Indiana State University, Terre Haute, IN Relevant Classes: Physics, AutoCAD 2011, Fleet Operations.

B.S. Automotive Technology Management

May 2011

Ivy Tech State College, East Chicago, IN Relevant Classes: Electronics, Engine Performance, Automatic Transmissions

A.A.S. Automotive Service May 2008

University of Southern Indiana, Evansville, IN

Attended 2003-2005

Merrillville High School, Merrillville, IN

Core40 Diploma, June 2003

Objective My objective is to perform my job as coherently as possible while effectively upholding the mission statement of my assigned position and to learn and grow in my career as well as a person.

Work Experience

Crossroads Dragway April 2009 – August 2011 Terre Haute, IN

• Enforce NHRA rules and regulations.

• Detail Track.

• Set up sensors and drag tree.

• Maintain pit area, stands and grounds.

Indiana Lubricants INC. Jiffy Lube April 2008-October 2008, Merrillville, IN

• As assistant GM, I opened and closed the store, projected sales, and completed P/L statements.

• Increased sales on automotive products by 40% in May, June, July.

• Conducted end of month closing and inventory and reviewed truck orders for accuracy.

• Hired, trained and discharged employees.

• Advised guest on services we provided.

Americall Group INC. May 2007 – July 2007 Hobart, IN

• Promoted to Visa/MasterCard sales program within first month of service.

• Telephone service Representative for JC penny’s Stonebridge life insurance policy, and Visa/MasterCard program.

Wendy’s January 2005-Febuary 2008 Evansville, IN; Hobart IN

• Achieved record sales for the most upsize on combo meals.

• Collected monies In back cash area and provided helpful information for quality customer service.

• Operated and maintained grill area.

University of Southern Indiana September 2003 -- November 2004 Evansville, IN

• Provided student escorts, directed traffic at sporting events, and during school hours.

• Student Security

• Supervisor: Mike Truitt

Home City Ice May 2004 - August 2004 Crown Point, IN

• Increased productivity of skid loading.

• Maintained accuracy of truck orders

• Follow PM schedule on diesel engines

Arby’s February 2003 - May 2003 Merrillville, IN

• Provide quality customer service

• Make Sandwiches

• Close store

Whiteco Industries; Celebration Station April 2001 - August 2002 Merrillville, IN

• Lead Go-Kart attendant.

• Trouble shoot electrical gaming devices.

• Conduct weekly safety inspections.

• Revised redemption area for better visual presentation.

Achievements Skills

• Improved on Engineering research vehicles’ steering and suspension.

• Member of Society of Automotive Engineers.

• Volunteered at my local church for carwash/ fundraiser.

• Knowledge of Steel making and alloying Processes.

• Management experience, 5-7 employees.

• Strong oral and written communication skills.

• Experience with manufacturing process; Heat tampering, Rockwell Hardness testing, Casting, Forging, Metallurgy sampling and sheet metal.

• GMAW, Soldering, Arc, MIG, TIG, Brazing, spot-welding, oxy-acetylene cutting.

• Electrical theory on 3-phase motors, servos, transistors, gate logic, and AC/DC circuitry.

• Organizational and teambuilding experience.

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