Customer Service Project
Resume:
Sapna Kumar
Chicago, IL *****
********@*****.***
Food Service Experience
Barista, Starbucks May 2003 – September 2003
Chicago, IL
• Prepared all coffee and specialty beverages
• Stocked supplies
• Recognized for excellent customer service
• Reconciled cash register at closing
• Maintained store appearance and cleanliness
Barista, Cosi Café April 2001 – September 2001
Chicago, IL
• Prepared all coffee and specialty beverages
• Stocked supplies
• Recognized for excellent customer service
• Reconciled cash register at closing
• Maintained store appearance and cleanliness
Waitress, Bazbeaux Pizza May 1994 – September 1994
Indianapolis, IN May 1995 - September 1995
• Handled 8-10 tables nightly
• Bussed tables
• Handled food prep
• Managed closing and opening duties.
RECENT EXPERIENCE
Translations Coordinator at Workforce Language Services in Chicago, IL
September 2011–March 2012
• Recruited translators in over 50 languages
• Negotiated price quotes with clients
• Negotiated freelancers’ contracts
• Proofread translated documents
• Made design and editorial changes to Adobe InDesign and Adobe Illustrator files
• Maintained a project management database
Math Editor (Term-of-Project) at Pearson Education in Glenview, IL
September 2010–June 2011
• Edited student textbooks, teacher’s guides, and workbooks for enVision Math, using Adobe Professional 10
• Participated in content development meetings with authors
• Consistently met multiple deadlines
Freelance Assignments
Instructional Designer at Cognitive Arts/NIIT
November 2009–September 2010
• Designed Hewitt Associates’ Intro to Web Chat Training Courseware, including writing a Web-Based Training (WBT) and an Instructor-Led Training (ILT)
• Interviewed Subject Matter Experts (SMEs)
• Developed the high-level design and content for a Web course with three modules
• Created scripts for six Adobe Captivate simulations
• Edited XML code
Other Freelance Clients: Grammar Handbooks Editor at Quarasan, Inc.; Textbook Writer at Nieman, Inc.; Ad Copywriter at PPC Associates; and SEO Keyword Creator at Info.com
Editorial Lead (Term-of-Project) at McGraw-Hill Education in Chicago, IL
November 2008–October 2009
• Managed vendor relations
• Designed the Tables of Contents for 33 books in the LEAD21 literacy program
• Developmentally edited one hardcover book and thirty-two soft-cover books, for a total of 3,600 pages
• Delegated tasks to Associate Editors
• Oversaw the work of writers, illustrators, fact-checkers, and photo researchers
• Collaborated with in-house design and production teams
• Provided weekly status reports at production meetings
• Selected academic vocabulary, word study skills, and comprehension strategies/skills for Grade 3 books in the LEAD21 program
• Created concepts for 32 new fiction and 32 new nonfiction selections
• Recognized by colleagues with 2 ACE Bronze Awards for Quality and Innovation
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