Receptionists,Public relations,,Administrative assistant sales,

OANA DIANA GAVRILA

Mamaia Blvd, No.***, L*, C, 42

Constanta, Romania

E-mail: ******************@*****.***

Date of birth: 01.12.1980

Nationality: Romanian

EDUCATION AND QUALIFICATIONS

April - May 2006, Superior Civil Aviation

School, Bucharest, Flight Attendant

Training Course : Basic Principles of Flight, Meteorology, Duties of a Flight Attendant, Introduction to typical Cabin Crew Training, Emergency Procedures,Crew Resource Management, Dangerous Good Awareness,Customer Service,AviationSecurity

1999 - 2003, Bachelor of Philology , The University of Craiova

Subjects studied: English Literature and Grammar,Spanish Literature and Grammar, Pedagogical and Psychological module

1995 – 1999, National High school,”Elena Cuza”, Craiova Specialization Mathematics - Physics, French and intensive English

WORK EXPERIENCE

Front Desk Officer,

Parc Hotel, Jan.2010 – present

Responsibilities included:

-greeting and directing guests, as well as staff,

-maintain an inventory of vacancies,reservations and room assignments,

-register arriving guests and assign rooms,

-answer inquiries regarding hotel services and registration by letter, by telephone and in person,

-provide information about services available in the community and respond to guests' complaints,

-compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Flight attendant,

Sc. C.N.T.A.R. Tarom S.A.,

June 2006 – Dec. 2009

Responsibilities included:

-the safety of all passengers on board an aircraft

-assisting customers with special needs or requests

-providing the best possible customer service to all passengers,

-meal and drink service,

-assisting pilots and other flight crew,

-carrying out all first aid procedures

Fashion Designer Consultant,

Glow Style,

Nov.2004-March 2006

Responsibilities:

-assisted clients in choosing styles,

-fit consulting and assistance in fittings,

-sketched women apparel,

-organized fashion shows,

-evaluated the latest market trends

Assistant Manager,

Sc Doros Impex Srl ,

June 2004 – Nov. 2004

Responsibilities:

--handled all official company correspondence,

-upgraded office filing system,

-typed all company documents,

-created a computerized customer database,

-typed all company correspondence,

-answered phones and met with public to answer questions

Travel Agent, Sc Atlassib Srl ,

July 2003 – May 2004

Responsibilities:

-burst tickets and ensure correct formatting/dates of tickets processed,

-book hotel and rental car reservations for various corporate clients,

-respond to customer service requests and assist travelers with all needs

Hostess,

JTI , Philip Morris, Henkel,

Dec.2002 – June 2003

Responsibilities:

promoting companies’ products, increasing companies’sales

SKILLS AND APTITUDES

Foreign Languages

(writing / speaking / reading)

English (advanced / advanced / advanced)

Spanish (medium / medium / advanced)

Italian (beginner / medium / medium)

French (beginner / beginner / medium)

PC knowledge: Windows 98, 2000, XP, Vista, Microsoft Office, Excel, Adobe Photoshop,Internet Explorer, Corel Draw

Personal skills:

- creativity, punctuality, loyalty ,open-minded, ability to make a decision

Organizational skills:

- planning, coordination, human resource evaluation

Social skills:

- team work, competitive spirit

Communication skills:

- spoken communication, written communication, performance and public speaking, graphic or design skills

Driving license: class B

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