resume for customer service

AZIZA L. WILLIS ***** DOGWOOD LN HAZELCREST IL ***29 *************@*****.*** PH:708-***-**** OBJECTIVE: To obtain a position within a company where I can use my knowledge ,and (CSR)skills and make a difference within a company. SUMMARY OF EXPERIENCE: HEWITT ASSOCIATES,4 OVERLOOK POINT,LINCOLN SHIRE IL Position: Benefit Specialist,Spherion(CSR)Sept07-FEB09 Responsibilites included taking inbound calls from clients employees as well as conducting outbound calls for follow up as required.As an benefits specialist my job was to counsel customers on there health benefits plan provisions in SPD, or Benefits Manual,or other applicable resource, my job title also required me to assist customers with a wide variety of applicable resource. TACO BELL ,ORLAND PARK IL Position :Cashier,Dec05-Sept07 Working for taco bell duties included greeting customers answered calls, retrieved info handled cash, credit cards and personal/business checks transaction,my job also required me to have good customer service skills at all times,and making sure that customer are always comes first.During busy rush days such as holidays we always had to handled difficult customers in a courteous and professional manner. APPLEONE 221N LASALLE CHICAGO, IL Position:Fema Call Specialist(temp),Sept05-Dec05 Duties included working for Federal Emergency Management Agency(fema)personally received thousands of the millions inbound and outbound telephone calls reponsible for providing assistance to hurricane katrina and rita victims:by reducing the loss of life and property and protecting institution from all hazards.My job at the call center was to make sure all victims register,so they would be eligible for fema assistance EDUCATION: Attended Sinclaire Community College Dayton OH Sept03-Mar04 Graduated from Hillcrest High School Hazelcrest IL -Diploma June2000,CNA DIPLOMA MAY03 SEMINARS/TRAINING: Windows 2000,Word for windows,Microsoft Word, Power Point,Excel&Type 30-wpm w/3 errors REFERENCES: UPON REQUEST