Healthcare Software Trainer

Carolyn Johnson

**** ******* ****** #**** ***** Beach, FL 33140

yvh1vy@r.postjobfree.com

Professional Profile:

Educated and Experienced Staff Trainer

• Strong background in training staff on computer applications, presentations, and customer service.

• Self Motivated and Self Starter with excellent communication skills and a focused driven attitude.

• Project Management

• Siebel Web based system • MS Windows, MS Word 2010, MS Excel 2010, MS PowerPoint 2010

• Client Relation Management systems

• Healthcare EMR systems

• Web based training with Remote Access - e learning, e meetings, web conferences

• Flexible with training assignments including traveling.

Professional Experience:

CSI Tech Healthcare IT, Ft. Lauderdale, FL

6/22/2010 – Present

Clinical Software Trainer (Contractor)

• Train Broward Health Hospital nurses on updated Cerner EMR systems.

AHI Software, Inc., Miami, FL

3/03/2008 – 10/27/2008

Software Trainer

• Trained client staff (e.g., directors, managers, supervisors, registrars) on ASP product (Quality Assurance Software).

• Facilitated week long training sessions at client hospital sites throughout the nation.

• Provided e learning training sessions using remote access as requested by client sites.

• Created and updated training materials (i.e., training manuals, job aids, on-line help console, and Power Points).

• Assisted client hospitals with implementation and troubleshooting.

• Continually worked with client sites to build new rules in software.

• Maintained communication with client sites via conference calls and email

• Incorporated Six Sigma Method in training sessions.

Kaplan University, Ft. Lauderdale, FL

8/13/2007 – 2/28/2008

Student Services Representative

• Assisted the College of Continuing and Professional Studies with technical assistance.

• Created the daily Certified Financial Planning book orders in MS Excel for business to business students.

• Corresponded with students via telephone, email, and live chat to resolve issues.

• Enrolled students into their chosen program of study.

Computer Generated Solutions, Inc. / IBM New York City, NY

2004 - 2006

Independent Contract Trainer

• 2006 – Trained Bell South DSL technical support agents in call center on Siebel 7.0 Web based system using simulations and Power Points. First Siebel implementation at call center.

• 2005 – Provided a Data Basics Workshop to wireless associates throughout the nation on the various data applications and technologies for wireless handsets. Business partner associates attending workshop encompassed all levels from recent hires to district directors.

• 2004 – Trained AT&T wireless customer service reps in call centers throughout the nation on Cingular Wireless systems and services to support customers for a seamless transition of the acquisition (i.e., billing, changing rate plans payments, and adjustments).

Assurant Solutions Miami, FL 7/2001 – 12/2003

Call Center Trainer

• Developed and provided new associate training in the retention call center. Training included technical systems and product knowledge.

• Ensured that training materials were up to date (e.g., product, compliance, script).

• Assessed and evaluated new employees.

• Coached and motivated staff to maintain a strong customer service.

Education:

Jacksonville University, Jacksonville, FL

B.S. Degree Major: Education

1996

References:

References are available upon request.

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