Quality Assurance High School

ROBERT BUCHANAN **** S. Baker Ave • Chicago, Illinois 60617

773-***-**** ******@*******.***

OBJECTIVE:

To obtain a position in Hospitality Management as a Front Desk Clerk or Concierge.

EXPERIENCE:

THE DEPOT RENAISSANCE HOTEL Minneapolis, MN

Front Desk Associate July 2010 to July 2011

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

YOUTH GUIDANCE Chicago, Illinois

Community Resource Coordinator October 2008 to June 2010

Counseled high school students in academic development, life skills and job training. Maintained community partnerships through outreach to a broad spectrum of agencies, businesses, services organizations, schools and higher education and enlist community volunteers to provide mentorship and or to engage in other involvement that will help scholars reach their post-secondary dream of graduating from college, enlisting in the military or obtaining employment upon graduating. Managed a budget each academic fiscal year, as well as supervising a staff of 8 that includes (1) Parent Liaison and (7) Program Instructors.

NATIONAL-LOUIS UNIVERSITY Chicago, Illinois

Graduate Enrollment Representative July 2005 to October 2008

Primarily responsible for the full-cycle development and matriculation process of graduate students into the College of Management and Business. Travel from campus to campus in addition to “in-state” open houses and college Reach fairs as a representative of N.L.U.. Facilitate the new student recruitment process which includes: group start orientations, undergraduate classroom presentations, admissions testing and generating leads through corporate and community outreach initiatives. In addition to recruiting responsibilities, accountable for developing community partnership programs and managing diversity initiatives within the Latino and Polish communities.

ELLIS COLLEGE OF N.Y.I.T. - Online Deerfield, Illinois

MBA Academic Advisor April 2003 to July 2005

Worked with Student Affairs to develop online orientations including; advising procedures and academic advising programs. Provided MBA students personalized guidance relating to all aspects of the MBA program and services, with personal attention aimed at retaining admitted students. Contacted students and assisted them in the development of meaningful educational plans, including advising students on course selections consistent with their educational plan. Proactively addressed and worked to resolve student’s issues and complaints. Cultivated an on-line community as it relates to student services. Maintained student records on an ongoing basis, including the advisor database for tracking and reporting purposes.

EDUCATION:

Robert Morris College Chicago, Illinois

Bachelor of Business Administration December 1998

Area of Concentration: Management

DATABASES & SOFTWARE: M.S. Office. M.S. Vista, Adobe Photoshop, Project Muse & JSTOR

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