Experienced, detail-oriented Systems Support Specialist with strong problem solving and client service skills.
Extensive experience with networked desktop publishing systems in the broadcast, advertising and publishing industries.
Able to develop and maintain relationships with staff and clients at all levels.
Strong troubleshooting, installation and configuration skills.
Operating Systems: Windows 7/XP/2000/98/95/NT/NTServer, OSX, Win200x, Novell 5.x-4.x.
Hardware: PC and Macintosh Desktop, laptop and servers, Blackberries, iPad, PDA, RAID, SATA, NIC, DLT, Scanners, Image Setters, Large format printers, Fiery RIP, Color Copiers, Densitometer, Hubs, Switches, Routers, KVM, Punch down panels, PBX, T1 lines, category 5.
Software Applications: MS Office Pro 2010/XP/2000/97, MS Exchange, Active Directory, MediaGrid, Remedy, BES, Remote Desktop, SMS Console Administrations, LanRev, Woodwing, Adobe CS Suite, Final Cut Pro, QuarkExpress, AS400 clients, Symantec Ghost/Antivirus, Toast, Net Restore, Transmit, Bomgar, Carbon Copy Cloner, Console One, Hrizon, Oracle, Acrobat, Filemaker Pro/server, Font Reserve, Extensis Suitcase and Portfolio Servers, Extreme Zip, Debabilizer, AppleScript, Visio, Business Objects, Chameleon, PC Anywhere, Timbuktu, Remote Access, Network Assistant, Appleshare IP, Color Central, Retrospect, ARC serve, Telnet, Now Up to Date/Contact, Lotus Notes/ccMail, PBX/Voicemail
Time Warner, New York, 2007-2011
Information Technology, Senior Analyst
Lead tech for weekly/monthly publications; on call 24/7; reported to editor-in-chief and supported copydesk, art department and reporters for 7+ magazine publications and their corresponding .com and digital divisions: People, People Espanol, Time, Entertainment Weekly, Essence, InStyle, and Style Watch.
Managed team of 30 for annual upgrades for 35 divisions: hardware and software.
Supported service desk on daily troubleshooting tickets including digital video/audio labs on location. Regulated naming conversions on all client desktops/laptops. Prepared, setup, and supported large conference rooms for VP meetings: Wi-Fi, presentations, projectors and audio for dozens of users.
Audited all internal software for 10,000+ employees viaLanRev Admin. Maintained monthly ratio report for 1200 desktops and remote workstations based on divisions.
Ordered inventory for HP and Canon copy printers.
Imaged workstations for new hires, added users and created local/world groups via Active Directory.
Jacobi Hospital, New York 2006–2007
Information Technology, Consultant
Created Visio report for over 300 dell servers; assembled, installed and integrated Local Area Networks and Internet access including cabling, punch down and configuring routers.
BBDO New York, New York 2005–2006
Information Technology, Strategic Projects (Consultant)
Responsible for all internal software including hardware audits using SMS, Remote Desktop and Timbuktu. Organized annual maintenance and upgrades for the environment (600+ users).
Created Mac/PC desktop images for In-house sales, editorial and design workstations based on workflow requirements. Key player and technician in replacement of all color laser printers. Support of hardware lease refreshes for all departments (both Mac and PC).
Responsible for identifying and removing unlicensed software such as, peer to peer on all computers. Identified all local viruses/ad ware residing in computers; and removed them
Assisted helpdesk on daily troubleshooting tickets. Standardized naming conversions on all pc/Macs. Set wireless connectivity: Dell/Mac laptops. Upgraded Macs, 10.x – 10.3.9
Random House Publishing / Golden Books Family Entertainment 1998–2005
Systems Support Analyst
Supervised operation of desktop support staff servicing 450 users across two corporate locations in Windows and Mac OS environments. On-site desktop and network support for the company’s publishing division in a deadline critical environment.
Assistant in integration of enterprise-wide system implementations as they related to the Macintosh/publishing community. On-site phone support servicing 200 users responsible for building new DN’s, moves, and daily troubleshooting.
Exchange Server Migration: Lead desktop support staff in enterprise-wide migration of Lotus cc: Mail to Microsoft Exchange, which included creating and transferring user accounts, archives, integrating third party calendar, contact software and testing cross-platform compatibility.
Corporate Relocation: Coordinated the turnkey relocation of 100 desktop computers with associated peripherals and printers to new corporate headquarters.
Standardized Publishing Systems: Developed standard PC/Mac desktop image for In-house sales, editorial and design workstations based on workflow requirements.
Education & Certifications
Windows 7 Certification
Netlan Technology NY, NY
Attended March 2010
Center for Media Arts-New York, NY
Midi Specialist Certification
Iona Elizabeth Seton College – Yonkers, NY