Customer Service Manager

COLEEN BRYSON

**** ******** *****

Joliet, IL ***35

Home - 815-***-**** ******.******@*********.*** Cell - 815-***-****

Linked In URL: http://www.linkedin.com/in/coleenbryson

SUMMARY

Recent Cortiva graduate looking to move into the career path of my educational goal as a massage therapist. Able to uphold ethics to help promote a positive view on the industry; personable; excellent listening skills; easily establish rapport with clients.

EDUCATION

Cortiva Institute School of Massage Therapy, Woodridge, IL 04/2011 – 06/2012

• Rigorous 750 hour program

• Recipient of the Presidential Scholarship

• Student tutor 2nd, 3rd, 4th and 5th quarters

• Assistant - Massage School Experience

• Student therapist - 2011 Chicago Marathon

SKILL SUMMARY

• Customer Service • Proficient in Word and Excel

• Work well in a team environment • Organizing people and tasks

• Excellent communication skills

• Flexible

• Good listener

• Dependable • Training team members

• Attention to detail

• Good sense of humor

• Strong ability to lead

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR, Contracted to MHealth, Houston TX 03/2012 – 07/2012

Group Underwriter Consultant

Assessing risk on small group cases as well as consulting on Individual and Large group business.

POPULUS GROUP, Contracted to WellPoint, Inc. Company 08/2011 – 12/2011

Group Underwriter Sr

Working with RVP to complete the final UniCare business transition of MHealth, Texas business.

UNICARE LIFE AND HEALTH, a WellPoint, Inc. Company, Chicago, IL 04/1997 – 12/2010

Lead – Underwriter Consultant, Small Group 2004 – 2010

Oversaw team of 11 including production and project underwriters as well as 3 administrative assistants.

Supervisor, Quality Operations 2002 – 2004

Successfully started new business unit responsible for creating quality improvements for claims, data entry and customer service. Supervised a staff of 8 associates.

Supervisor, Small Group Claims 2001 – 2002

Supervised staff of 17 associates.

Account Manager 1999 – 2001

Liaison between insurance company and employer group.

Senior Claims Processor 1997 – 1999

Processed claims for other Key accounts in order to reduce inventory.

The Home Depot, Joliet, IL 04/2006 – PRESENT

Refund and Front End Cashier – Part time

Provide excellent customer service. Handle cash and credit transactions

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