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Customer Service Sales

Los Angeles, California, 91724, United States
April 23, 2012

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Christine Zambrano

Covina, CA *****

(626) ***-****


< Bilingual: Spanish (speak, read, and write).

< Hardware: PC & MAC

< Software: Abacus, Compucare, HIS, Cwtapps, Dbase, EMIS, GroupWise, HOCIS, Internet, Legal Solutions, Lotus 123 & Notes, MS Office (Access, Excel, Outlook, PowerPoint, Word, Visio) PAARS, Paradox, Pro-forma, Quick books, Windows XP, and WordPerfect.

< Typing Speed: 50 wpm.

< Technical: 10-Key, Bar coder, Calculator, Cash Register, Computer, Copier, Dictaphone, Embosser, Fax machine, Microfiche, Printer, Projector (LCD/Overhead), Postage meter/scale, Scanner, Switchboard, Time Card Stamp Clock, and Typewriter.

< Human/Public Relations: Customer Service, Human Resources, and Peer-Counseling.


9/20/11 – Present The Avenue, West Covina, CA

Associate/Key Holder - Pt position working on the sales floor providing excellent customer service. I am certified in sizing women for a comfort fit bra. I handle sales, exchanges, returns, processing credit applications, cash counts, balancing of registers and preparing bank deposits. My goal is to make top sales, make sure shrinkage doesn’t occur and that the customers leave happy. I also organize and pull stock out onto the sales floor. I open and close the store and make daily bank deposits.

3/04 - Present Self-Employed, Covina, CA

Consultant/Representative - I run my own business from home via internet and through home parties working with top direct selling companies such as, Partylite & Avon. I have been awarded top sales in several months during this time and top sales for the total years of 2006 & 2008.

01/05/07 - Bassett Unified School District, La Puente, CA

06/15/08 FSA I - PT on call position I held while my children were on a half day school schedule. I assisted in the service of food for the children during breakfast & lunch. Prepared & packaged food and snacks for pre-school classrooms, restocked freezers & pantries. I handled the food line, which is where we serve the children their breakfast & lunch and sold miscellaneous snacks. Had to diligently make sure food temps were always at food service guidelines and that we had sufficient food for all grade levels. Handled various menus for different grade levels from pre-school to 8th and cleaned up after service.

02/01/97 - Environmental Health - LAC PH, Baldwin Park

03/24/03 Secretary III - Kept check on the execution of plans, improvements & projects instituted by the supervisor, made recommendations for improvements in departmental procedures. Screened phone calls by furnishing the information requested, referring to others those who may be better served elsewhere & personally handling those whose business did not require the attention of my supervisor. Scheduled appointments & arranged conferences & meeting for supervisors. Acted as intermediary between supervisor & staff, transmitting messages, order & requests, both written & verbal, acted for supervisor in his absence, as authorized. Prepared inter-office departmental policy & the laws & regulation governing the activities of the office, gathered data for general information purposes & special reports, contacted other departments for supervisor’s approval upon request. I checked all material being submitted for supervisor’s attention & ascertained that all relevant data, files, signatures, etc., were included. Relieved supervisor of routine personnel, budget, & other operating details such as; timekeeping, approving material, mileage & travel requests, proofreading & distributing of office correspondence, handling time sensitive/confidential documents & files, handling office procurement, ordering & distributing of receipt books, as well as contacting the Department of Personnel & other departments as needed. I assisted the Public Health License & Permit (PHL/P) Unit with financial issues, answered public inquires regarding licenses, supervised window cashiers, handled balance discrepancies, cash counts, processed payments from individuals needing a business license or permit, entered payment info into an automated cashiering system, reconciled cashier drawers and prepared cash & checks for daily deposits. Assisted managers with financial reports and translated for Spanish speakers, supervised seven (7) employees.

Christine Zambrano


Page 2

01/08/96 - Law Offices of Koletsky, Mancini & Feldman, Los Angeles

03/13/98 Administrative Assistant / Legal Secretary - Assisted Administrator with payroll, prepared/reconciled daily bank deposits and billing statements, handled office procurement and maintained employee personnel files. When I assisted the Controller, I processed accounts payable & receivable. As a floater legal secretary, I worked with Construction Defect, PI, Family and Medical Malpractice cases. I calendared, opened/closed case files, subpoenaed & reviewed medical records, prepared & filed court documents. I assisted the Attorney’s & Paralegals with interviewing prospective Spanish speaking clients. Translated documents to Spanish, translated during depositions & meetings. Heavy customer service, verbal & written communication between clients & insurance companies, transcribed depositions, proofread, prepared, typed, distributed, declarations, summaries, case lists & office correspondence, arranged meetings & travel for Attorneys. I was also back-up for the receptionist, handled in/outgoing Fed Ex & Messenger packages, and I supervised twenty (20) employees.

01/02/95 - Law Offices of Nathaniel J. Friedman, Century City

01/05/96 Receptionist / Legal Secretary – Duties included answering phones, open/closed case files, subpoenaing and reviewing medical records, prepare court documents for filing. Office procurement, prepare & stock office kitchen & conference rooms, handled in/outgoing Fed Ex & other Messenger packages. Along with my regular duties; I also assisted the Administrator, Paralegal & Legal Secretaries with work overflow. I alone dealt with all Spanish speaking clients by; translating documents/correspondence to Spanish. I assisted the Attorney’s with translating during depositions, meetings &/or interviewing prospective Spanish speaking clients, arranged meetings and travel for all Attorney’s.

11/16/94 - EL Monte Comprehensive Health Center-LAC DHS, El Monte

01/05/96 Medical Records Tech - Duties included booking appointments, prepared, picked-up, delivered, bar coded, archived, and charged in/out patient’s medical records. I accurately filed pt charts, lab results, and clinic paperwork. Serve as translator using medical terminology and assisting in the release of patient record information.


< Baldwin Park Adult Career Training Center - Baldwin Park, CA (1997)

Certification: California State Notary Public

< Tri Community Educational Center - Covina, CA (1995)

Certification: Speed-Typing, ABC Shorthand

< Mount San Antonio College - Walnut, CA (1993-1995 & 1997)

Course of Study: Accounting/Business Administration

< Bassett High School - La Puente, CA (1989 - 1993)

Diploma (college prep education)


< Spanish Language Proficiency Certificate - Los Angeles County

Issued: April 2000 with DPSS (speak, read & write)

March 1997 with DHS

< Healthy Families Assistor Certificate - Los Angeles County

Issued: November 1998

< Typing Certificate of Completion - Los Angeles County

Issued: September 1997



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